2015
DOI: 10.1016/j.reimke.2015.04.002
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A comparison of antecedents of satisfaction in city break traveling

Abstract: Research on tourism has been enormously benefited from the marketing of services literature in the understanding of satisfaction, its antecedents and its consequent factors. Recent emphasis on customers' experiences has shifted the focus to a redefinition of the antecedents of satisfaction. However, to the best of our knowledge, there is currently no comparative analysis set out to determine whether experiences under this new framework may suggest a more significant influence on satisfaction among city travele… Show more

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Cited by 11 publications
(9 citation statements)
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“…Therefore, the perceived quality can generate direct effects on the positive experience in the tourist [40] since the more positive experiences developed in the destination, the tourist tends to stay longer in relation to another destination [21]. Therefore, the image and the value of the destination stimulate the satisfaction of the tourists and their loyalty, which is triggered in the recommendation of the destination according to the expectations of the visitor [34] [41] [42].…”
Section: Hypothesis Of Departurementioning
confidence: 99%
“…Therefore, the perceived quality can generate direct effects on the positive experience in the tourist [40] since the more positive experiences developed in the destination, the tourist tends to stay longer in relation to another destination [21]. Therefore, the image and the value of the destination stimulate the satisfaction of the tourists and their loyalty, which is triggered in the recommendation of the destination according to the expectations of the visitor [34] [41] [42].…”
Section: Hypothesis Of Departurementioning
confidence: 99%
“…En esta revisión de la literatura cabe destacar algunos trabajos que han demostrado las relaciones entre satisfacción y otros constructos como precio, imagen, lealtad o los atributos del destino (Campo y Yagüe, 2008;Forgas-Coll et al, 2012;Bernini y Cagnone, 2014), así como los recientes estudios que incluyen elementos experienciales como las emociones en la investigación de la satisfacción (Lin, Kerstetter, Nawijn y Mitas, 2014;Charterina y Aparicio, 2015).…”
Section: Satisfacciónunclassified
“…Kozak and Rimmington (2000) consider that tourist satisfaction is one of the key elements for successful destination marketing, and influences both the behaviour of the tourist at their destination, and their decision to repeat their visit. Concerning tourist satisfaction, we can highlight the number of studies that have shown that there is a relationship between satisfaction and other constructs, including loyalty or image, among others (Campo and Yagüe 2008;Charterina and Aparicio 2015;Mu, Yi, Xiaohong and Junyong 2009;Reisinger and Turner 2002). This article considers satisfaction in terms of overall satisfaction (Oliver 1980).…”
Section: Tourist Expenditurementioning
confidence: 99%
“…Davies (1990), Murphy, Niininen and Sanders (2010) and Pike (2002) study short breaks, while Charterina and Aparicio (2015) and Dunne, Flanagan and Buckley (2011) analyse city breaks. Finally, it is important to highlight the contributions of Neal (2004), which demonstrate the effects of the length of stay on tourist satisfaction.…”
Section: Tourist Expenditurementioning
confidence: 99%
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