A Comparison of Dining Preference between Resident and Non-Resident Groups

Hwang, Jinsoo; Lee, Kwangwoo; Park, Jong-Seung

doi:10.1080/15378020.2012.677392

Cited by 10 publications

(5 citation statements)

References 39 publications

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“…We assumed that several elements in restaurants' conception may contain the information about gastronomic place brand: the names of establishments, their interior and design and the type of cuisine offered at hotel restaurants. This assumption was made based on the voluminous literature on various restaurant characteristics and factors affecting consumer's choice and satisfaction from meal experience (Gustafsson et al, 2006;Hansen et al, 2005;Hwang et al, 2012;Sparks et al, 2003;Su, 2013). The above-mentioned three characteristics seemed to be most relevant to the study of gastronomic branding.…”

Section: Methodsmentioning

confidence: 99%

The role of hotel restaurants in gastronomic place branding

Gordin

Trabskaya

Zelenskaya

2016

International Journal of Culture, Tourism and Hospitality Research

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Purpose – This paper aims to display the role of hotel restaurants in gastronomic place branding. The authors view hotel restaurants as having a great potential in the promotion of local gastronomy. Design/methodology/approach – The research was done in several stages. First, the authors selected six destinations (Lapland, Catalonia, Saint Petersburg, Marseille, Parma and Munich) according to the classification of gastronomic brands based on the settlement type. Second, the authors studied conceptions of hotel restaurants located in these destinations to see how they reflect local gastronomic brands. For this purpose, restaurant menus, verbal descriptions of interiors and names of establishments were analyzed using elements of content analysis. Finally, the authors conducted several interviews with hotel managers in one of the destinations to distinguish the challenges of gastronomic branding within hotel restaurants. Findings – The results allowed defining the role of hotel restaurants in gastronomic branding depending on the following factors: hotel’s affiliation with a chain, hotel’s star rating and destination type. Practical implications – The authors argue that gastronomic branding raises attractiveness of hotels, its restaurants and destination on the whole. This research was presented to the Tourism Committee of St Petersburg, resulting in increased attention to gastronomic branding among the city authorities. Originality/value – The role of hotel restaurants in gastronomic branding has not been studied previously. However, hotel restaurants differ from other actors of gastronomic branding due to the necessity to comply with hotel’s conception, brand and standards.

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Section: Methodsmentioning

confidence: 99%

The role of hotel restaurants in gastronomic place branding

Gordin

Trabskaya

Zelenskaya

2016

International Journal of Culture, Tourism and Hospitality Research

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“…To achieve this, restaurant managers should conduct in-depth interviews or personality tests in the recruiting process, which help clarify applicant' personal traits. In addition, it is also recommended that restaurant managers give their customers an opportunity to identify and reward friendly employees (Hwang et al, 2012).…”

Section: Managerial Implicationsmentioning

confidence: 99%

How can employees engage customers?

Hwang

Han

Kim

2015

International Journal of Contemporary Hospitality Management

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Purpose – The purpose of this study is to understand how to engage customers socially in the full-service restaurant industry. More specifically, based on the existing theoretical background, it was hypothesized that server disclosure induces customer disclosure. By a literature review, it was further hypothesized that server disclosure and customer disclosure influence trust, which in turn positively affects commitment and loyalty. Design/methodology/approach – The proposed hypotheses were empirically tested using data collected from 287 full-service restaurant patrons. Structural equation modeling was conducted to empirically test the proposed theoretical hypotheses and evaluate the proposed conceptual model. Findings – Based on the data analysis results, server disclosure was found to be a key predictor of customer disclosure. In addition, server disclosure and customer disclosure aid in the creation of trust, and can thus help to enhance commitment and loyalty. The theory building process revealed that gender is a significant moderator. Practical implications – First, restaurant managers need to develop a systematic training program which would help restaurant servers attain adequate knowledge of their job. Furthermore, the restaurant servers must know the importance of frankness when providing services; a frank confession is the key to understanding the minds of people. Finally, restaurant managers are required to hire employees with an outgoing and likeable personality because they are more likely to induce customer disclosure. To achieve this, restaurant managers should conduct in-depth interviews or personality tests in the recruiting process, which help clarify an applicant’s personal traits. Originality/value – Social penetration theory was applied to identify the relationship between server disclosure and customer disclosure, as it is first attempted in the hospitality industry. In addition, this study separated mutual disclosure into two subdimensions (e.g. server disclosure and customer disclosure) and investigated the impact of these two subdimensions.

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“…Moreover, two other influential factors, including cleanliness and friendliness of staff (i.e., service), have been confirmed (Tripp, Greathouse, Shanklin, & Gregoire, 1995). (Hwang, Lee, & Park, 2012) divided the most important factors into five dimensions including food and environment, service and courtesy, price and value, location, and advertising and promotion. Moreover (Mak, Lumbers, Eves, & Chang, 2012) summarized all influential factors into six dimensions comprising sensory attributes, food content, methods of preparation and cooking, food type, food availability, and price, value and quality.…”

Section: Introductionmentioning

confidence: 94%

A novel decision support model for satisfactory restaurants utilizing social information: A case study of TripAdvisor.com

et al. 2017

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h i g h l i g h t sA novel restaurant decision support model for TripAdvisor.com is established. Fuzzy sets are introduced to describe tourists' review information. A similarity method is developed to deal with sparse data. Bonferroni mean are introduced to consider interdependence among criteria. The model is tested through a case study of TripAdvisor.com. a b s t r a c tDecision support models for satisfactory restaurants have attracted numerous researchers' attention. Many extant models do not consider the active, neutral and passive information in online reviews all at once. Moreover, they ignore the effect of interdependence among criteria on tourists' decision-making. To cover these defects, this study proposes a restaurant decision support model using social information for tourists on TripAdvisor.com. The model introduces fuzzy sets to denote online reviews and utilizes Bonferroni mean to consider interdependence among criteria. Furthermore, it uses a novel similarity measurement which can handle sparse data in fuzzy environments. To validate the model, we conduct a case study of TripAdvisor.com which compares the proposed model with four other models. The performance of each model is evaluated by the metric called the mean absolute error. The study shows that the proposed model can effectively support tourists' decision-making and it performs better than the other four models.

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A Comparison of Dining Preference between Resident and Non-Resident Groups

Cited by 10 publications

References 39 publications

The role of hotel restaurants in gastronomic place branding

The role of hotel restaurants in gastronomic place branding

How can employees engage customers?

A novel decision support model for satisfactory restaurants utilizing social information: A case study of TripAdvisor.com

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