2020
DOI: 10.1186/s12913-020-05960-6
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A comparison of intensive vs. light-touch quality improvement interventions for maternal health in Uttar Pradesh, India

Abstract: Background Poor patient experiences during delivery leads to delayed presentation at facilities and contributes to poor maternal health outcomes. Person-centered maternity care (PCMC) is a key component of quality. Improving PCMC requires changing the process of care which can be complex and necessitate significant external input, making replication and scale difficult. This study compares the effectiveness two Quality Improvement (QI) intervention phases, one Intensive, one Light-Touch. … Show more

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(2 citation statements)
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“…More intense QIC approaches also demonstrate significant improvements in specific PCMC indicators as well as broader patient experience. 26 Because the overall PCMC score also significantly increased by 27 points, this indicates that improvements were made in many aspects of person-centred care, well beyond the indicators and behaviours that were targeted by the QI intervention. This "halo" effect indicates that improvements in targeted aspects of patient experience may have led to changes in non-targeted aspects of patient experience, either because positive experiences in targeted areas of care left patients better disposed to appreciate non-targeted areas of care, or because when providers changed the way they approach and treat patients in some areas of care, this changed approach also influenced and improved other aspects of care that they provided.…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…More intense QIC approaches also demonstrate significant improvements in specific PCMC indicators as well as broader patient experience. 26 Because the overall PCMC score also significantly increased by 27 points, this indicates that improvements were made in many aspects of person-centred care, well beyond the indicators and behaviours that were targeted by the QI intervention. This "halo" effect indicates that improvements in targeted aspects of patient experience may have led to changes in non-targeted aspects of patient experience, either because positive experiences in targeted areas of care left patients better disposed to appreciate non-targeted areas of care, or because when providers changed the way they approach and treat patients in some areas of care, this changed approach also influenced and improved other aspects of care that they provided.…”
Section: Discussionmentioning
confidence: 99%
“…More intense QIC approaches also demonstrate significant improvements in specific PCMC indicators as well as broader patient experience. 26 …”
Section: Discussionmentioning
confidence: 99%