In these turbulent times of increased frequency and magnitude of emergencies caused by climate change, pandemics, and other public safety hazards, there has been a growing interest in the question of how to enhance the robustness of emergency management systems. Recent research points to integrated networks of public and non-profit actors as a superior strategy for developing robust governance responses to turbulent problems. This article suggests that institutionally conditioned trust between professionals and volunteers is key to robust emergency management. Based on institutional trust theory and the findings of an empirical case study of local emergency management in Denmark and Norway, it shows how six institutional sources of trust condition the scalable use of organized emergency management volunteers. The study contributes with a theoretical argument and empirical insights on how institutional trust strengthens the robust governance and management of emergencies.
| INTRODUCTIONAccording to governmental reports, we are at the verge of a dramatic global increase in the frequency and magnitude of emergencies caused by extreme weather, pandemic outbreaks, and other severe threats to public safety, health, and well-being (Haddow et al., 2017;IPCC 2021). Facing these growing and highly turbulent problems, governments across the globe have intensified their search for efficient and effective ways of building resilient communities and robust societies with adequate emergency response capacities (Boin & Lodge, 2016). Today, scholars, policy-makers, and professionals generally agree that robust emergency management (REM) is not about detailed planning, standardization and centralization, but about building, coordinating, and sustaining strong networks of public and private actors capable of immediate adaptation, malleable maneuvering, and agile modification (Boin & 't Hart, 2010;