A comparison of walk-in counselling and the wait list model for delivering counselling services

Stalker, Carol; Riemer, Manuel; Cait, Cheryl-Anne; Horton, Susan; Booton, Jocelyn; Josling, Leslie; Bedggood, Joanna; Zaczek, Margaret

doi:10.3109/09638237.2015.1101417

Cited by 20 publications

(16 citation statements)

References 23 publications

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“…We began with the final model from the main analysis presented in Stalker et al (2015), except that non-significant variables were excluded to simplify the model. Each participant's individual trajectory was modeled as a quadratic growth model including both a linear component representing the initial slope at baseline and a quadratic component representing the curvature or acceleration in each trajectory (Raudenbush & Bryk, 2002).…”

Section: Discussionmentioning

confidence: 99%

“…The existing research, although limited, has consistently pointed to positive benefits of the WIC model, such as reductions in psychological distress or problem severity and satisfaction with the service (Harper-Jaques, McElheran, Slive, & Leahey, 2008;Harper-Jaques & Foucoult, 2014;Hymmen et al, 2013). In a recent mixed-method longitudinal comparison group study, Stalker et al (2015) demonstrated that, on average, clients who accessed the WIC model showed faster improvement in psychological distress than those who accessed the traditional service delivery model that usually involves a wait list. This observed benefit of the WIC model may not benefit all types of clients equally, however.…”

Section: The Walk-in Counselling Service Delivery Model: Who Benefitsmentioning

confidence: 99%

“…The current study is a follow-up analysis of the main study reported in Stalker et al (2015). Clients of two Family Service agencies that serve similar client populations, have staff with similar backgrounds and experience, and use comparable treatment approaches in two separate cities participated in this longitudinal comparison group study; one agency employs a WIC service delivery model offering a single session one day per week, and the comparison agency employs the traditional service delivery model requiring that clients telephone to request service, and after talking with an intake worker, are usually placed on a wait list.…”

Section: Readiness To Changementioning

confidence: 99%

“…Clients of two Family Service agencies that serve similar client populations, have staff with similar backgrounds and experience, and use comparable treatment approaches in two separate cities participated in this longitudinal comparison group study; one agency employs a WIC service delivery model offering a single session one day per week, and the comparison agency employs the traditional service delivery model requiring that clients telephone to request service, and after talking with an intake worker, are usually placed on a wait list. Stalker et al (2015) demonstrated that, on average, clients who accessed the WIC model showed faster improvement in psychological distress than those who accessed the traditional model of service delivery. The purpose of this current moderator analysis was to investigate whether the observed benefits of the WIC model differ across specific client groups.…”

Section: Readiness To Changementioning

confidence: 99%

“…At 4-weeks 10 follow-up, 146 of the 151 (97%) completed the data collection and at 10 weeks, 142 (94%) completed the data collection. Stalker et al (2015) provide detailed sample characteristics for each agency. Key variables pertinent to the present study include gender (40.5% male at the WIC and 26.1% at the comparison site), age (mean of 32.81 years (SD=13.35) at the WIC and 38.35 years (SD=13.71) at the comparison site), and country of birth (26.8% born outside of Canada at the WIC and 22.7% at the comparison site).…”

Section: Participantsmentioning

confidence: 99%

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The Walk-in Counselling Model of Service Delivery: Who Benefits Most?

Riemer

Stalker

Dittmer

et al. 2018

Canadian Journal of Community Mental Health

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The walk-in counselling (WIC) model of service delivery has been found to reduce psychological distress more quickly than a traditional model of service delivery involving a wait list. A question remains, however, as to the relative benefit of the WIC model for different client groups. The present study uses graphical inspection and multilevel modeling to conduct moderator analyses comparing two agencies, one with a WIC clinic and the other with a traditional wait list approach, and their relative impact on psychological distress. Key findings regarding the differential benefits for different types of presenting problems as well as clients at different stages of change are discussed. La recherche montre qu'un service de consultation sans rendezvous réduit la détresse psychologique plus rapidement qu'un modèle traditionnel fonctionnant avec liste d'attente. Les bénéfices relatifs du modèle de consultation sans rendezvous pour différentes clientèles demeurent cependant méconnus. Cette étude utilise l'inspection de graphiques et la modélisation multiniveau afin de mener une analyse de modération qui compare deux cliniques: sans rendezvous ou suivant le modèle traditionnel avec liste d'attente. L'étude examine les impacts relatifs de ces modèles sur la détresse psychologique. Les principaux résultats portent sur les bénéfices différentiels selon les problématiques de santé mentale présentées et selon les stades de changement des usagers.

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Section: Discussionmentioning

confidence: 99%

Section: The Walk-in Counselling Service Delivery Model: Who Benefitsmentioning

confidence: 99%

Section: Readiness To Changementioning

confidence: 99%

Section: Readiness To Changementioning

confidence: 99%

Section: Participantsmentioning

confidence: 99%

See 3 more Smart Citations

The Walk-in Counselling Model of Service Delivery: Who Benefits Most?

Riemer

Stalker

Dittmer

et al. 2018

Canadian Journal of Community Mental Health

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Therapeutic Improvement in Single‐Session Therapy: Innovative Moments as Change Markers

Souza,

Vidotto,

Oliveira

et al. 2024

Clin Psychology and Psychoth

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The growing demand for mental health services, exacerbated by long waiting lists and high psychotherapy dropout rates, highlights the urgent need for brief and effective approaches. The aim of this study was to analyse the presence and impact of change markers in online narrative single‐session therapy (NSST) and a change interview 1 month later. The change markers were coded in the NSST and the interview via the innovative moments (IMs) coding system. This coding system allows the identification of IMs (i.e., change markers), differentiating them into three levels of complexity (from lower complexity, Level 1, to the highest complexity, Level 3). Good and poor outcomes were categorized on the basis of the change in presession distress to the distress reported 1 month later at the change interview. Previous research has associated IMs with therapy outcomes, mostly with Level 2 and 3 IMs. In this study, more IMs emerged in the NSSTs of clients with good outcomes. The Level 3 IMs did not emerge in the NSST and only emerged in the change interview. There was a positive correlation between the decrease in distress and the emergence of Level 3 IMs in the change interview. The pattern of the relationship between the IMs in NSST and those in the change interview suggests that, in good outcome cases, there is a positive evolution in the emergence of change markers. These results demonstrate that IMs are produced in NSST, as occurs in regular psychotherapy, and suggest that the change initiated in a single session is expanded until the change interview for good outcome cases. The clinical implications of this study are discussed.

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Supporting the mental health needs of underserved communities: A qualitative study of barriers to accessing community resources

Sanchez

Park

Chu

et al. 2021

Journal Community Psychology

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Data availability statement:The data that support the findings of this study are available on request from the corresponding author. The data are not publicly available due to privacy restrictions. Funding statement:The authors received no specific funding for this work. Conflict of interest disclosure:The authors declare that they have no conflict of interest.Ethics approval statement: All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards.Patient consent statement: Informed consent was obtained from all individual participants included in the study.

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A comparison of walk-in counselling and the wait list model for delivering counselling services

Cited by 20 publications

References 23 publications

The Walk-in Counselling Model of Service Delivery: Who Benefits Most?

The Walk-in Counselling Model of Service Delivery: Who Benefits Most?

Therapeutic Improvement in Single‐Session Therapy: Innovative Moments as Change Markers

Supporting the mental health needs of underserved communities: A qualitative study of barriers to accessing community resources

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