A Conceptual Framework for an Integrated Information System to Enhance Urban Mobility

Abstract

The multiplicity of stakeholders in urban contexts can greatly increase the complexity of transportation systems. Since all stakeholders depend, to varying degrees, on the same data to get the information for their mobility, this work considers that an integrated information system, focused on their different needs, will significantly improve the efficiency of transportation systems. A stakeholder-focused system makes the provided information more relevant, while an integrated system fosters the sharing of the data that generates this information. To build such a system, a conceptual framework focused on stakeholders and their decision processes was developed. This new framework takes advantage of existing ones, such as the Zachman framework, the Enterprise Architecture Design, and the Multilevel Service Design. The proposed multidisciplinary approach, putting together information systems (IS) and service design concepts, has considerable potential in ensuring that the right information reaches each stakeholder at the right time.

Rethinking Technology-Based Services to Promote Citizen Participation in Urban Mobility

“…As presented above, in this work we have adopted a methodological approach based on concepts, frameworks, and methods from several areas. This approach is the materialization of a conceptual framework developed at the beginning of the research (Duarte et al, 2019).…”

“…The basis for this work was set in previous papers where a conceptual framework for an integrated information system (Duarte et al, 2019) and the application of an S-D logic approach in this context (Duarte et al, 2020) were presented. The framework highlights the importance of understating the decision processes of the different stakeholders and improving how stakeholders access the information that feeds those decisions.…”