“…Satisfaction and secunty can be regarded as outcome cntena when the quality of domiciliary care is evaluated PatiKit satisfaction has been considered from different viewpoints in several studies Forgan Morle (1984), who has cianfaed how satisfied elderly patients were with dififerent aspects of their hospitai care, showed that patients were satisfied on the whole but were dissatisfied with communi-catKMi Accordmg to Owtwynd's (1988) study, whidi concemed patient sahsbchon, there were no deferences between public and pnvate ho^tals The most common complamts were that the staff was overworked Shields et al (1988) collected mformation in a psychiatnc uiut ihout how comfortable the patients felt in the hospitai Several people felt msufiiaently mfonned about their own treatment and progress Hansson (1989) concluded that psychiatnc patients were very satis6ed with the care generally The quality of information and co-<^>erahon assessed by patients was linked with care satisfaction and outccnnes Richards & Lambert (1987) showed that the quality of interaction which gave pabents an opportunity to partiapate in their care increased the satisfaction of elderly patients Rakel (1977) states that the quality of the interrelationship influences the degree of patient satisfaction which then directly affects the level of patient compliance Accordmg to Pendletcm et al (1984), tlwre is evidence linkmg ccm^liance with patient satisfaction, with patients' memory for, ami uiuierstanding of, tibe advice given in the patient-care piov^ba uiterachon, and with intentions to follow the advice Greenfield et al (1985) stated that by giving the pahent an opportunity to ask questions and discuss decisions conceming care, it was possible to increase the achve involvement of the pahent in the care and to maintain the safasfachon of the pahent with his/her care Speedling & Rose (1985) argued that pahent sahsfachon IS an insufhaent measure of the quality of the pahent-care provider relationship The interaction should also encourage pahenfs to take an active role in their care Coombs (1984) observed that the philosophy and policies of domialiary nursing, with its emphasis on pnmary nursing care, provided the foundation of sahsfaction It was not a queshon of task-onented nursing, but the nurses paid attention to the emotional and social state of the pahent English & Morse (1988) demonstrated, when they analysed the charactenstics of the 'difftcult patient', that the pahent's dissatisfachon with bhe care relationship, expenenced independence, communicahon and coUaborahon in their own care, lead to mental disturbance and difificult behaviour…”