A conceptual framework for the design of organizational control mechanisms

Ouchi, William G.

doi:10.1007/978-1-4899-7138-8_4

Cited by 413 publications

(768 citation statements)

References 15 publications

Supporting

Mentioning

700

Contrasting

Unclassified

Order By: Relevance

“…In contrast to agency theory, organizational control theory suggests that behavior-based control requiring high level of supervisory monitoring is not appropriate in an environment characterized by low task programmability (Anderson and Oliver 1987;Eisenhardt 1985Eisenhardt , 1988Ouchi 1979). In high-end retail organizations, customer-focused service is likely to involve greater worker empowerment and lower task programmability.…”

mentioning

confidence: 84%

“…Organizational control theory suggests behavior-based control requiring a high level of supervisory monitoring is not appropriate in an environment characterized by low task programmability (Anderson and Oliver 1987;Eisenhardt 1985Eisenhardt , 1988Ouchi 1979). Workers involved in customer service need to be empowered because the exact tasks required to improve customer satisfaction cannot be prespecified, as different customers have different needs, and their service expectations often differ from those of the management (Schlesinger and Heskett 1991).…”

Section: Hypothesis Developmentmentioning

confidence: 98%

See 1 more Smart Citation

The impact of supervisory monitoring on high-end retail sales productivity

et al. 2009

View full text Add to dashboard Cite

Based on a two-stage analysis of a panel of data on 12 outlets of a high-end retailer for 24 months, we investigate how the level of supervisory monitoring affects retail sales productivity. In the first stage, we use Data Envelopment Analysis (DEA) to compute the relative productivity of retail outlets in using their labor and capital resources to generate store sales. In the second stage, we regress the logarithm of DEA scores on contextual variables to obtain consistent estimators of the impact of contextual variables on productivity (Banker and Natarajan in Operation Research 56:48-58, 2008). Contrary to agency theoretic prediction that supervisory monitoring leads to an increase in retail sales productivity, our empirical results indicate that the higher the level of supervisory monitoring, the lower is the retail sales productivity for high-end retail outlets.

show abstract

mentioning

confidence: 84%

Section: Hypothesis Developmentmentioning

confidence: 98%

The impact of supervisory monitoring on high-end retail sales productivity

et al. 2009

View full text Add to dashboard Cite

show abstract

“…Esta nueva visión utiliza otro perfil de herramientas de SCG, que las considera dinámicas, como el caso de Ouchi (1979) con el control del clan, basado en normas sociales en los departamentos de I + D. Abernethy y Lillis (1995) encuentran que las relaciones personales de «contacto espontáneo» y «enlace integrador» permiten dominar el proceso de control. Por tanto, los sistemas de control en presencia de incertidumbre se desagregan en herramientas de corte cultural ( Tushman y O'Reilly, 1996), la dinámica de comunicación (Allen, 1970) o el liderazgo (Clark y Fujimoto, 1991).…”

Section: Definición De Sistemas De Control De Gestiónunclassified

La implementación de los sistemas de control de gestión en las empresas de nueva creación: Una revisión de la literatura

Castro¹

2017

CYN

View full text Add to dashboard Cite

El objetivo de este trabajo es una revisión literaria de la relación entre los sistemas de control de gestión y el porqué del uso de los mismos en las empresas de nueva creación. Con este fin, se han revisado 24 artículos publicados en 11 revistas en el período 1967-2015. Se definen los resultados en tres categorías: los motivos de la adopción, cuáles son y cómo actúan las variables de fomento de la adopción, y las consecuencias. Se analizan el estado actual de la investigación y las líneas de investigación futuras recogidas por la literatura recopilada.Palabras clave: Sistemas de control de gestión, emprendimiento, revisión de la literatura, start-up The Implementation of Management Control Systems in Start-Up Companies: A Review of the LiteratureThe objective of this work is a literature review of the relationship between management control systems and why the use of them in newly created companies. To this end, we have reviewed 24 articles published in 11 journals in the period 1967-2015. The results are defined in three categories: the reasons for adoption, they are and how they work variables promoting the adoption, and the consequences. The current status of research and future research collected by the literature collected is analyzed.Keywords: Management control systems, entrepreneurship, literature review, start up. A implementação de sistemas de controle de gestão em empresas start-up: uma revisão da literaturaO objetivo deste artigo é uma revisão da literatura sobre a relação entre os sistemas de controlo de gestão e por que o uso delesem empresas recém-criadas. Para este fim, nós analisamos 24 artigos publicados em 11 revistas no período 1967-2015. os resultados são definidos emtrês categorias: as razões para adoção, eles são e como eles funcionam variáveis que promovem a adoção e as consequências. o estado actual da investigação e futuras pesquisas coletadas pela literatura recolhida é analisada.Palavras chave: Sistemas de controlo de gestão, empreendedorismo, revisão da literatura, o arranque La implementación de los sistemas de control de gestión en las empresas de nueva creación: Una revisión de la literatura

show abstract

“…The combination of these high and low controls can result in achieving particular franchise outcomes (Hopwood, 1974;Ouchi, 1979). Although the franchisor has the legal right to exercise high control via the franchise contract, the sole reliance on this form of control is inadequate to achieving the desired outcomes.…”

Section: Introductionmentioning

confidence: 97%

“…It is believed that a franchise relationship performs better when its values and norms relating to the desired attitudes and behavior of both the franchisor and franchisee are shared (Badovick and Betty, 1987;Connor and Becker, 1975). Values and norms serve as a low control mechanism in defining permissible thresholds and boundaries on the behavior of the franchise dyad without relying on the franchise contract (Ouchi, 1979). Greater levels of shared values may lead to a greater likelihood of appropriate member behavior, resulting in successful organisational performance (Badovick and Beatty, 1987).…”

Section: Introductionmentioning

confidence: 99%

Determinants of Monitoring Capabilities in International Franchising: Foodservice Firms within East Asia

Choo

2005

Asia Pacific J Manage

View full text Add to dashboard Cite

This paper undertakes an exploratory study on determining capabilities of international franchising within East Asia. There is a need to develop a deeper understanding in franchising within East Asia as much of the franchising literature is based on the U.S. experience. Findings from this paper indicate that international franchisors use a combination of mechanisms to prevent franchisee opportunism in East Asia. They include ex-ante bonds, performance schedules and formal controls in brand management. However, the effectiveness of these mechanisms depend on the capabilities of the franchisor to negotiate a high initial franchise fee, select the right franchisee and make adaptation but still maintain brand integrity. Copyright Springer Science + Business Media, Inc. 2005Agency theory, capabilities, monitoring, international franchising, East Asia, case study,

show abstract

A conceptual framework for the design of organizational control mechanisms

Cited by 413 publications

References 15 publications

The impact of supervisory monitoring on high-end retail sales productivity

The impact of supervisory monitoring on high-end retail sales productivity

La implementación de los sistemas de control de gestión en las empresas de nueva creación: Una revisión de la literatura

Determinants of Monitoring Capabilities in International Franchising: Foodservice Firms within East Asia

Contact Info

Product

Resources

About