“…Since paper articles and sector documents carry meanings through text and images without a researcher's intervention, they represented a qualitative approach in this paper. The document analysis examined texts (words), cultural artefacts, and images as social realities likely to produce and share meanings embedded within them (Cardno, 2018;Guo and Chang, 2023). Generally, document analysis is a valuable research method in analysing various authentic documents like books, newspaper articles, academic journal articles, government and institutional reports, and circulars (Cardno, 2018;Morgan, 2022).…”