A Conjoint-based approach to student evaluations of teaching performance

Kuzmanovic, Marija; Savić, Gordana; Gušavac, Bisera Andrić; Makajić-Nikolić, Dragana; Panić, Biljana

doi:10.1016/j.eswa.2013.01.039

Cited by 36 publications

(27 citation statements)

References 29 publications

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“…Since one of the signs of quality in universities is the fulfillment of students' expectations from the educational services, more researchers have focused on the gap between the students' expectations and perceptions of the different educational aspects and dimensions (4). Until recently, researchers assessed service quality using one -dimensional scales; these scales are not suitable for multidimensional concepts like quality though (5).…”

Section: Introductionmentioning

confidence: 99%

Assessment of Educational Service Quality Gap: The Students’ Perspectives

et al. 2018

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Background: No one can deny the importance of educational services and the role it plays in attaining social goals. Proper training and students' satisfaction leads to system promotion and finally social development. This study aimed to evaluate the educational service quality in Qazvin University of Medical Sciences (QUMS). Methods: This cross -sectional study was conducted in 2014 among 327 students of QUMS who were selected through simple random sampling. The most significant variables were tangibility, assurance, empathy, reliability, and accountability of the educational service quality. The data were collected using the 27 -item SERVQUAL questionnaire. Cronbach's alpha score (α = 0.88) and testretest (R = 0.83) method were used to determine the reliability of the questionnaire.

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Section: Introductionmentioning

confidence: 99%

Assessment of Educational Service Quality Gap: The Students’ Perspectives

et al. 2018

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“…While the fuzzy approach accommodates linguistic variables, the AHP (Saaty 1996) provides information on the importance of the criteria for evaluation. Kuzmanovic et al (2013) proposed a conjoint based approach, which accommodates the importance of criteria for student evaluation of teaching performance.…”

Section: Introductionmentioning

confidence: 99%

Evaluating higher education teaching performance using combined analytic hierarchy process and data envelopment analysis

Thanassoulis

Dey

Petridis

et al. 2017

Journal of the Operational Research Society

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Evaluating higher education teaching performance is complex as it involves consideration of both objective and subjective criteria. The Student Evaluation of Teaching (SET) is used to improve higher education quality. However, the traditional approaches to considering students' responses to SET questionnaires for improving teaching quality have several shortcomings. This study proposes an integrated approach to higher education teaching evaluation that combines the Analytical Hierarchy Process (AHP) and Data Envelopment Analysis (DEA). The AHP allows consideration of the varying importance of each criterion of teaching performance while DEA enables the comparison of tutors on teaching as perceived by students with a view to identifying the scope for improvement by each tutor. The proposed teaching evaluation method is illustrated using data from a higher education institution in Greece.

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“…First, the literature in the area of conjoint analysis has grown significantly over the last thirty years and different types of conjoint analysis techniques have been proposed (see e.g., Kuzmanovic et al, 2013;Wu, Liao, & Chatwuthikrai, 2014). It would be desirable to extend the current framework to other conjoint techniques such as hybrid conjoint analysis and Hierarchical Bayes choice-based conjoint techniques.…”

Section: Discussion-conclusionmentioning

confidence: 99%

Optimizing differentiation and commonality levels among models in car line-ups: An empirical application of a nature-inspired heuristic mechanism

Saridakis

Tsafarakis

Delias

et al. 2015

Expert Systems with Applications

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The product life cycle of cars is becoming shorter and carmakers constantly introduce new or revised models in their lines, tailored to their customer needs. At the same time, new car model design decisions may have a substantial effect on the cost and revenue drivers. For example, although a new car model configuration with component commonality may lower manufacturing cost, it also hinders increased revenues that could have been achieved through product differentiation. This paper develops and illustrates a state of the art, nature-inspired approach, to design car lines that optimize the degree of differentiation vs commonality among models in the line. More specifically, we apply a swarm intelligence mechanism to stated preference data derived from a large-scale conjoint experiment that measures consumer preferences for passenger cars in a sample of 1,164 individuals. The proposed two-step methodology is also incorporated into a prototype system, which has been developed in an attempt to facilitate managerial decision making. Our approach provides interesting insights into how new and existing car models can be combined in a product line and identifies the desired balance between differentiation and commonality levels among models within a product line, which elevates customer satisfaction.

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A Conjoint-based approach to student evaluations of teaching performance

Cited by 36 publications

References 29 publications

Assessment of Educational Service Quality Gap: The Students’ Perspectives

Assessment of Educational Service Quality Gap: The Students’ Perspectives

Evaluating higher education teaching performance using combined analytic hierarchy process and data envelopment analysis

Optimizing differentiation and commonality levels among models in car line-ups: An empirical application of a nature-inspired heuristic mechanism

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