A Context-based Requirements Analysis Method for PSS Design

Nemoto, Yutaro; Uei, Kentaro; Sato, Ken-ichi; Shimomura, Yoshiki

doi:10.1016/j.procir.2015.02.095

Cited by 19 publications

(15 citation statements)

References 12 publications

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“…La « valeur-en-contexte » peut être considérée comme une façon de penser que la valeur d'un produit est déterminée par les clients, en fonction de leurs propres contextes d'utilisation du produit (Nemoto et al (2015). La valeur du produit n'est plus inhérente au produit et mécaniquement liée à ses caractéristiques propres, quel que soit le contexte d'utilisation.…”

Section: Cocréer Une « Valeur-en-contexte »…unclassified

Intégrer la territorialité pour une économie de la fonctionnalité plus soutenable

Roman¹,

Muylaert²,

Ruwet³

et al. 2020

developpementdurable

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Section: Cocréer Une « Valeur-en-contexte »…unclassified

Intégrer la territorialité pour une économie de la fonctionnalité plus soutenable

Roman¹,

Muylaert²,

Ruwet³

et al. 2020

developpementdurable

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show abstract

“…Finally, the view on touchpoints has been incorporated for the analysis of relevant data sources. Customer Context: Following the perspective of CDL, context is conceived as further describing customers and their current situation [65,66]. Customer context has been embedded as conceptual element into the artefact to explicitly identify relevant information for the data-driven service design.…”

Section: Customer-dominant Logic: Customer Processes and Customer Contextmentioning

confidence: 99%

Customer Data Mapping - A Method for data-driven Service Innovation

Blöcher¹,

Wittwer²,

Alt³

2020

WI2020 Zentrale Tracks

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Service providers nowadays face a complex situation, which is characterized by highly-demanding customers on the one and a plethora of potentially relevant data on the other hand. Data-driven service offerings need to be based on a solid understanding of available data in order to design personal value propositions. This research proposes a visual approach to build up data understanding from a customer perspective and highlights the potential of customer data. Based on the Customer-Dominant Logic, it develops the method "Customer Data Mapping" which supports businesses in establishing customer understanding through a structured process in a collaborative setting. It guides participants from capturing customer data along the customer journey to deriving customer understanding as the foundation for data-driven services.

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“…Nemoto et al (2015) present a context---based PSS design methodology as an approach for good ba creation for relating stakeholders [159]. Akaka & Vargo (2015) also refer to the importance of ba and "context" in the service---marketing research area.…”

Section: Role Of Context On Information and Feedbackmentioning

confidence: 99%

Design for reduced resource consumption during the use phase of products

et al. 2017

Self Cite

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Much work on sustainable design has focused on product manufacture/assembly and end of life. Gains in products' technical efficiency address the use phase, but how these products are used clearly affects resource consumption. There are two main approaches to design interventions to reduce resource consumption during product life. Firstly, interventions aim to change user behavior, through information and feedback, as well as physical product affordances abstracted from lead users to guide or steer users toward the desired behavior. Secondly, automatic adjustment of product systems performance levels based on personal user profiles and anticipated usage is implemented using artificial intelligence techniques.

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A Context-based Requirements Analysis Method for PSS Design

Cited by 19 publications

References 12 publications

Intégrer la territorialité pour une économie de la fonctionnalité plus soutenable

Intégrer la territorialité pour une économie de la fonctionnalité plus soutenable

Customer Data Mapping - A Method for data-driven Service Innovation

Design for reduced resource consumption during the use phase of products

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