2022
DOI: 10.1007/s41471-022-00139-7
|View full text |Cite
|
Sign up to set email alerts
|

A Contextualized Acceptance Model for Proactive Smart Services

Abstract: Thanks to digital technologies, information about customer needs and contexts is becoming accessible ever more easily and service providers are more closely connected to customers. This development enables services to act on behalf of customers and to proactively initiate the customer interactions. Such services are so-called proactive smart services (PASS) and are a subgroup of smart services. Research suggests that service providers often face the challenge to gain customers’ acceptance of innovative service… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2

Citation Types

2
0
0

Year Published

2023
2023
2024
2024

Publication Types

Select...
3

Relationship

0
3

Authors

Journals

citations
Cited by 3 publications
(2 citation statements)
references
References 127 publications
2
0
0
Order By: Relevance
“…This study found that HV has a significant positive effect on the intention of elderly adults to use wearable devices, which can be explained by previous work on the relationship between hedonic value and consumer postconsumer feelings ( 60 ). Our findings are consistent with those of previous studies because the higher the hedonic value felt by elderly adults when using wearable devices ( 61 ), the more positive emotions are generated, thus promoting their wearable device use behaviors.…”
Section: Discussionsupporting
confidence: 93%
“…This study found that HV has a significant positive effect on the intention of elderly adults to use wearable devices, which can be explained by previous work on the relationship between hedonic value and consumer postconsumer feelings ( 60 ). Our findings are consistent with those of previous studies because the higher the hedonic value felt by elderly adults when using wearable devices ( 61 ), the more positive emotions are generated, thus promoting their wearable device use behaviors.…”
Section: Discussionsupporting
confidence: 93%
“…This result is in line with the previous study by Ref. [ 45 ]; who found that consumers who perceive the benefits of a product are more inclined to be willing to pay for it.…”
Section: Discussionsupporting
confidence: 92%