“…Ex-post evaluation is performed when the system is live and functioning, using real rather than anticipated data. It can be used to justify investment (Al-Yaseen et al, 2010;Love and Irani, 2001;Irani and Love, 2002), to assess how well an IS project has met stakeholder expectations (Irani et al, 2005b), to measure the extent of IT use and user satisfaction (Sarosa and Zowghi, 2003), to estimate the direct cost of the system, to assess the tangible benefits of the system (Liu et al, 2003), to evaluate the actual impact of a system (Smithson and Hirschheim, 1998), to ensure that the system meets requirements (Irani, 2002), to measure the system's effectiveness and efficiency (Poon and Wagner, 2001), to assess the quality of programmes, to estimate indirect and other costs (Love and Irani, 2001) and to measure the quality of programmes (Eldabi et al, 2003). Ex-post evaluation provides the organisation with an assessment technique serving as a foundation of comparison with predicted ex-ante performance; the consequent organisational learning and feedback contribute to enhanced future decision making and benefit realisation (Al-Shehab et al, 2005;Gwillim et al, 2005).…”