“…Business process management (BPM) incorporates diverse means of discovery, modeling, analysis, measurement, improvement, optimization and automation of business processes (Weske, 2012). Mathiesen et al (2013) called BPM a systematic method for locating, designing, executing, documenting, measuring, monitoring and governing processes to achieve continuous and targeted results that match strategic objectives. BPM can be integrated with sustainability, which is crucial for modern businesses; sustainability is considered a performance element, in addition to the conventional elements time, cost, flexibility and quality (Cleven et al, 2012;Seidel et al, 2012;do Amaral Castro et al, 2019).…”