A Critical Look at the Impact of Cybercrime on Consumer Internet Behavior

Saban, Kenneth; McGivern, Elaine; Saykiewicz, Jan Napoleon

doi:10.1080/10696679.2002.11501914

Cited by 20 publications

(20 citation statements)

References 5 publications

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“…Another critical concern is safety, which relates to the risk associated with purchasing products on the Internet. The perceived risk is, therefore, likely to be an important factor in online shopping, which is supported by 95% of U.S. consumers polled in a Gartner Group Survey reporting concerns about privacy and security when making online purchases (Saban, McGivern, & Saykiewicz, 2002). Different firms provide websites with similar information content, reputation, security, structure, ease of use, and usefulness, which are commonly quoted dimensions of the quality of a web service.…”

Section: Discussionmentioning

confidence: 96%

The Decision Making in Selecting Online Travel Agencies: An Application of Analytic Hierarchy Process

Fan

2009

Journal of Travel & Tourism Marketing

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ABSTRACT. The emergence of Internet-based distribution channels has created both opportunities for and challenges to the travel agencies. Based on the customer-value perspective, this study focused on exploring the relative weights of the nine proposed fundamental travel products from an Internet perspective.The study cohort comprised customers who had purchased room products from travel agencies websites, with data collected using a questionnaire survey. Customers were surveyed during a 3-month period at Taipei International Airport. Excluding useless questionnaires resulted in 131 respondents, corresponding to a response rate of 18.71%.We found that privacy, safety, and product quality were the three most important factors influencing customer purchases of room products on the Internet. The results of this study have some implications for travel agencies-companies will need to make a significant investment in website design of safety mechanism, and the greater the effort managers make to alleviate these concerns, the more likely it is that consumers will visit and buy products on their website.

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Section: Discussionmentioning

confidence: 96%

The Decision Making in Selecting Online Travel Agencies: An Application of Analytic Hierarchy Process

Fan

2009

Journal of Travel & Tourism Marketing

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“…Han and Maclaurin, 2002;Olivero and Lunt, 2004;Phelps et al, 2000;Saban et al, 2002;Shapiro and Baker, 2001). Although their concerns vary in terms of scope and intensity across situations and individuals, commonly voiced privacy concerns include data collection, data sharing, unsolicited marketing communications (Miyazaki and Fernandez, 2000), and the use of data for purposes other than those that they were collected for (Beltramini, 2003).…”

Section: Internet Usersmentioning

confidence: 97%

A Typology of Communicative Strategies in Online Privacy Policies: Ethics, Power and Informed Consent

Pollach

2005

J Bus Ethics

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The opaque use of data collection methods on the WWW has given rise to privacy concerns among Internet users. Privacy policies on websites may ease these concerns, if they communicate clearly and unequivocally when, how and for what purpose data are collected, used or shared. This paper examines privacy policies from a linguistic angle to determine whether the language of these documents is adequate for communicating data-handling practices in a manner that enables informed consent on the part of the user. The findings highlight that corporate privacy policies obfuscate, enhance and mitigate unethical data handling practices and use persuasive appeals to increase companies' trustworthiness. The communicative strategies identified provide starting points for redesigning existing privacy statements with a view to communicating data handling practices in a more transparent and responsible manner, laying the groundwork for informed consent.

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“…With a 64 percent annual growth rate in cyberattacks, cybercrime plays a primary role in hindering growth of ecommerce [16,17]. For instance, piracy in foreign countries has resulted in substantial losses to the U.S. motion picture industry, and threatens the industry's survival.…”

Section: Cybercrimementioning

confidence: 99%

“…With the growth in Internet fraud cases, more Internet users have become increasingly aware of the potential dangers of making purchases over the Internet. The U.S. Federal Bureau of Investigation (FBI) and the Computer Security Institute (CSI) report that Internet fraud losses in the US alone were approximately $299 million [16]. Smith [17] pointed out that cybercrime directly affects consumers in negative ways, and that the cybercrime threat is a hindrance to e-commerce.…”

Section: The Cases and Suspects Of Cybercrime In Taiwanmentioning

confidence: 99%

Cybercrime & Cybercriminals: An Overview of the Taiwan Experience

Lu¹,

Jen²,

Chang³

et al. 2006

JCP

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This paper explores the increasing number of cybercrime cases in Taiwan and examines the demographic characteristics of those responsible for this criminal activity. The report is based upon data taken from the Criminal Investigation Bureau of Taiwan's cybercrime database over the interval of 1999 through 2004. The paper defines cybercrime, analyses cybercrime case statistics and examines profiles of cybercrime suspects' characteristics. The findings show that of all types of cybercrimes committed over the past six years, the top five are distributing messages regarding sex trading or trading sex on the Internet, Internet fraud, larceny, cyber piracy and cyber pornography. As for suspect characteristics, the findings show that 81.1% were male; 45.5% had some senior high school; 63.1% acted independently; 23.7% were currently enrolled students; and 29.1% were in the 18-23 age bracket, which was the majority group. For those enrolled student cybercrime suspects, the findings show that the percentage of junior high school and senior high school student suspects constituted 69.0% (2002), 76.1% (2003) and 62.7% (2004) of cybercrime suspects in their respective years. The high rate shows that the number of currently enrolled students suspected of involvement in cybercrime is cause for concern. Finally, this paper offers recommendations to governments, social agencies, schools, and researchers in their efforts to reduce cybercrime.

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A Critical Look at the Impact of Cybercrime on Consumer Internet Behavior

Cited by 20 publications

References 5 publications

The Decision Making in Selecting Online Travel Agencies: An Application of Analytic Hierarchy Process

The Decision Making in Selecting Online Travel Agencies: An Application of Analytic Hierarchy Process

A Typology of Communicative Strategies in Online Privacy Policies: Ethics, Power and Informed Consent

Cybercrime & Cybercriminals: An Overview of the Taiwan Experience

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