A cross-cultural analysis of the end-user computing satisfaction instrument: A multi-group invariance analysis

Deng, Xiaodong; Doll, William J.; Al‐Gahtani, Said S.; Larsen, Tor J.; Raghunathan, T. S.

doi:10.1016/j.im.2008.02.002

Cited by 47 publications

(26 citation statements)

References 36 publications

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“…Hence, from the result of the analysis, it can be concluded that in general, this study has supported the End User Computing Satisfaction (EUCS) concept as proposed by Doll & Torkzadeh (1988), and other studies using the same concept and other information systems as well as the ERP system such as Hees and Hightower (2002), Roses (2006), Deng et al (2008) and Mitakos et al (2010). Therefore, this study has confirmed the EUCS concept for the ERP system, besides for other information systems, such as for previous studies.…”

Section: Discussionsupporting

confidence: 72%

“…The EUCS model to measure the satisfaction of the user of the ERP has already been conducted by Hees and Hightower (2002), Rose (2006), Deng et al (2008), and Mitakos et al (2010). In general, the EUCS analytical report for the ERP system shows that the EUCS concept can also be used for the ERP system, as well as to other systems at the previous studies.…”

Section: Introductionmentioning

confidence: 99%

“…The test of the user's satisfaction at the of the ERP system has also been carried out, among others by Hees and Hightower (2002), Roses (2006), Deng et al (2008) and Mitakos et al (2010). Hees and Hightower (2002) have proposed a framework to test the ERP system users using the equity theory.…”

mentioning

confidence: 99%

“…The result of the study has confirmed that the application of the EUCS model can be used in the application of the ERP system. Deng et al (2008) have analyzed the multi-group variance towards the EUCS instrument for the use of the Enterprise system in five countries (US, Western Europe, Saudi Arabia, India and Taiwan). The analysis report has indicated that the EUCS instrument has provided a measurement result that is equal among the five countries.…”

mentioning

confidence: 99%

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Manager Satisfaction in Using the Enterprise Resource Planning (ERP) System and Managerial Performance

Weli

2014

AJIS

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This study is aimed to test the manager's satisfaction of the managers using the ERP and to test the influence of job satisfaction towards the performance in the decision process by the manager. The measurement of the satisfaction towards the ERP system will be conducted using the end user's satisfaction computing model (EUCS), using the content, accuracy, formal ease of use, and timelines attributes (Doll and Torkzadeh, 1988). Whereas, the performance is measured using the instrument which was developed by Nicolaou (2000) consisting of 2 (two) question items about the reporting and continuing control, 7 (seven) items of questions adopted from the study results of Spathis and Constantinides (2004). The data were collected through a survey using questionnaires distributed to companies that have used the ERP system. The data analysis used the Partial Least Square method with SmartPLS program. The results show that the concept of EUCS has a conformation and there is a significant effect between the ERP system user satisfaction with the manager's performance, especially in the decision making process. This result contributes to the concept of EUCS and supports previous research related to end user satisfaction.

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Section: Discussionsupporting

confidence: 72%

Section: Introductionmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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Manager Satisfaction in Using the Enterprise Resource Planning (ERP) System and Managerial Performance

Weli

2014

AJIS

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“…There is also no statistically significant difference among items and the χ 2 of 18.3 at 32 degrees of freedom for the minimum investment requirement. Consequently, measurement model invariance is given so that the dataset can be treated as one data sample and differences between groups can be interpreted (Carte & Russell, 2003;Deng et al, 2008).…”

Section: Evaluation Of the Measurement Modelmentioning

confidence: 99%

Outcomes of Service Quality in Private Banking Business Uncovering a Chain of Effects

Horn¹,

Rudolf²

2012

IJBM

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This paper analyzes the outcomes of service quality in private banking. Hypotheses are derived from the service quality literature and adapted to the private banking context so that a chain of effects can be uncovered which leads from service quality to financial results of private banking providers. The analysis is based on a unique dataset consisting of customer relationship managers in 124 private banking services providing companies in Germany, Switzerland, Austria, Luxembourg, and Liechtenstein. Based on the sample, differences between private banking services providers inside and outside Germany are detected as well as differences between higher and lower minimum deposit requirements. As a result, it can be shown that an increase in service quality contributes to both, the amount of assets under management and to an improvement of the profit for private banking services providers.

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Multi-group Invariance Testing: An Illustrative Comparison of PLS Permutation and Covariance-Based SEM Invariance Analysis

Chin

Mills

Steel

et al. 2016

Springer Proceedings in Mathematics &Amp; Statistics

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A cross-cultural analysis of the end-user computing satisfaction instrument: A multi-group invariance analysis

Cited by 47 publications

References 36 publications

Manager Satisfaction in Using the Enterprise Resource Planning (ERP) System and Managerial Performance

Manager Satisfaction in Using the Enterprise Resource Planning (ERP) System and Managerial Performance

Outcomes of Service Quality in Private Banking Business Uncovering a Chain of Effects

Multi-group Invariance Testing: An Illustrative Comparison of PLS Permutation and Covariance-Based SEM Invariance Analysis

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