“…18 Various authors have reported that ancillary staff in nursing homes often develop close and trusting relationships with residents, 19,20 an observation made also in acute care contexts. [21][22][23] However, to date, such workers have rarely been included in education programs in the residential aged-care sector, 21,24,25 at least as evident in the published literature, with the bulk of studies focusing on the educational needs of registered nurses (RNs) and personal care attendants (PCAs). 13,16,[26][27][28][29][30][31] This article reports on findings from a broader study designed to develop a targeted education program for all levels of residential aged-care workers, including ancillary staff, in an Australian (Melbourne) aged-care facility.…”