A culturally relevant measure of client satisfaction in child welfare services

Mundy, Crystal L.; Neufeld, Amanda N.; Wells, Susan

doi:10.1016/j.childyouth.2016.09.011

Cited by 9 publications

(16 citation statements)

References 28 publications

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“…These studies comport well with prior studies (e.g., Magura & Moses, 1984). The general finding of CWS client satisfaction rates of 60-80% has been found many times since in regional samples Mundy, Neufeld, & Wells, 2016), with results pertaining not only to general satisfaction, but also to client perceptions that their families were doing better following CWS intervention (English, Brummel., Graham, Clark, & Coghlan, 2002). Analyses of NSCAW I found that a few case domains tended toward significance in predicting caregivers' perceptions of their child welfare worker (Chapman, Gibbons, Barth, & McCrae, 2003).…”

Section: Parental Voicessupporting

confidence: 85%

Outcomes following child welfare services: what are they and do they differ for black children?

Barth

Jonson‐Reid²,

Greeson

et al. 2020

Journal of Public Child Welfare

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Current calls to end structural racism in the US include proposals to abolish or radically transform child welfare services (CWS). While substantial research finds numerous poor outcomes following maltreatment, the efficacy and acceptability of CWS, particularly for children of color, has long sparked debate. This review summarizes the state of quantitative research across seven domains for children overall and by race with varying degrees of CWS contact. Current research with adequate comparisons provides no robust evidence to support the idea that children have worse outcomes from CWS involvement, but few studies focused on Black children. Implications for research and system change are discussed.

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Section: Parental Voicessupporting

confidence: 85%

Outcomes following child welfare services: what are they and do they differ for black children?

Barth

Jonson‐Reid²,

Greeson

et al. 2020

Journal of Public Child Welfare

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“…Indicators were behavioral and spanned the aforementioned framework of relational skills, CPS practice skills, and cultural competence. Elements identified have been linked to child and family outcomes, family engagement, client satisfaction, and workers' perceptions of quality practice (D'Aunno et al, 2014;Forrester et al, 2019;Marsh et al, 2012;Mundy et al, 2016;Tilbury & Ramsay, 2018;Toros et al, 2018). Table 1 outlines the theoretical foundations of the literature review and item development for future researchers who wish to continue the development of the ECWP, and provides a list of important child welfare worker skills and abilities, literature sources, and a sample of related scale items.…”

Section: Conceptual Framework For Ecwp Excellencementioning

confidence: 99%

“…Child welfare workers have a critical role in helping and supporting the needs of children and families, but few assessments clearly measure the essential elements of high-quality child welfare practice. The quality of child welfare practice is often discussed in terms of family engagement in the process (Toros et al, 2018), the use of empirically-supported practice skills (D'Aunno et al, 2014), client satisfaction (Tilbury & Ramsay, 2018;Mundy et al, 2016), and child and family outcomes (Forrester et al, 2019;Marsh et al, 2012). Excellence in practice may result in positive outcomes in these areas, but are not themselves descriptive of the quality of child welfare practice (Wells et al, 2015).…”

mentioning

confidence: 99%

Development of a Measure of Child Welfare Practice Excellence

Dow-Fleisner,

Stager,

Gregoire

et al. 2023

Research on Social Work Practice

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Purpose: Many elements contribute to practice excellence within child welfare services, yet there are limited measures available to assess these elements. This article describes the process of developing and pilot-testing a measure of child welfare practice excellence. Method: The Elements of Child Welfare Practice (ECWP) measure was developed following an extensive literature review, with input from child welfare research experts and an anti-colonial practitioner. The ECWP was part of a comprehensive online survey administered during site visits with three Indigenous child welfare agencies in Canada. Results: Polychoric correlations and ordinal alpha revealed the ECWP had strong internal consistency and convergent validity. The ECWP had three subscales related to the importance and delivery of practice elements, and workers’ perception of their practice. Conclusions: This measure showed the potential to be useful in assessing the degree to which child welfare workers intend to and actually engage in elements associated with practice excellence.

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“…It also should be noted that systematic reviews (Office for Standards in Education, Children's Services and Skills [Ofsted], 2011;Winter, 2011;Munro, 2010Munro, , 2011aMunro, , 2011b indicated that the child's point of view is not often considered in research on social work practice with an over-representation of parents' point of view (e.g., Killian et al, 2015). The few research involving children did not study their trust in social worker (e.g., Mundy, Neufeld, & Wells, 2016;Winter et al, 2016).…”

Section: Trust In Social Workersmentioning

confidence: 99%

Children's trust in social workers: Scale development and relations to Children's engagement with social workers

Petrocchi

Rotenberg

Levante

et al. 2017

Child & Family Social Work

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This research aimed to develop the children's trust in general social workers (CTGSW) scale. Psychometric properties, structural validity, construct, and concurrent validity of the scale were evaluated. Both linear and quadratic patterns between children's trust beliefs in social workers and their engagement with social workers were examined. A sample of 112 Italian vulnerable children (M = 11.4 years, SD = 1 month) were administered the Italian‐Children's Generalized Trust Beliefs scale, the CTGSW scale, and a measure of engagement with social workers. The CTGSW scale demonstrated the expected (a) structure validity; (b) acceptable psychometric properties; (c) construct validity by correlations with trust in significant others; and (d) concurrent validity by associations with children's engagement with social workers. Reliability and honesty bases of trust in social workers were associated with engagement with social workers. In comparison to the middle range, children who held very low trust in social workers demonstrated very low quality of relation with social workers. The pattern was asymmetrical. Children who held high trust beliefs in social workers demonstrated a modest decrease in quality of relation with social workers. The findings demonstrated validity and utility of the CTGSW and yielded support for the basis, domain, and target framework.

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A culturally relevant measure of client satisfaction in child welfare services

Cited by 9 publications

References 28 publications

Outcomes following child welfare services: what are they and do they differ for black children?

Outcomes following child welfare services: what are they and do they differ for black children?

Development of a Measure of Child Welfare Practice Excellence

Children's trust in social workers: Scale development and relations to Children's engagement with social workers

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