A current review of doctor–patient computer-mediated communication

Lee, Seungcheol Austin; Zuercher, Robert

doi:10.1080/17538068.2017.1282184

Cited by 37 publications

(38 citation statements)

References 37 publications

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“…Potential Positive Impacts Potential Negative Impacts Connectivity • Transcend traditional time and space limitation, provide easy access to online information [25,26] • Increased workload for doctors [18] • Information overloading [27] •…”

Section: Cmc Featuresmentioning

confidence: 99%

“…When the medical environment shifts from the traditional face-to-face context to the mobile context, the features of the medium that supports doctor-patient communication have also changed [18,42,43]. While traditional face-to-face medical communication relies on synchronous communication with language tones and facial or body cues, mobile communication relies on text-based asynchronous communication [18]. According to media synchronicity theory, features of media determine the media capabilities in supporting information transmission and information processing and further determine the communication outcomes [40].…”

Section: A Computer-mediated Communication Perspective On Poor Dprmentioning

confidence: 99%

“…The CMC literature focuses on the influence of the features of CMC on communication processes, which enables us to understand the potential negative impacts that CMC brings to doctor-user communication. As a result, the CMC literature guides us to identify the underlying reasons and mechanisms of poor DPR in the mobile context [18].Next, we conducted an in-depth qualitative analysis based on objective communication records collected from a leading Chinese mobile healthcare application, Chunyu Doctor, to validate and refine the theoretical accounts. Chunyu Doctor is a commercial mobile consultation platform that connects users who search for medical information and doctors who work in public hospitals in China.…”

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confidence: 99%

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confidence: 99%

“…Easy documentation and clear description of symptoms and instructions [23] • Higher-level cognitive effort compared to audio and visual communication [28] • Lack of intimacy and weak at relationship development [20,29] Asynchronism • Transcend traditional time and space limitation [25] • Less interrupting [18] • Flexible thinking time [30] • Hard to ensure timely response [31] • Cause misunderstanding Anonymity • Encourage expression [32,33] • Easy engender negative emotion and misconduct online [34]…”

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confidence: 99%

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The Antecedents of Poor Doctor-Patient Relationship in Mobile Consultation: A Perspective from Computer-Mediated Communication

Yan

Tan

Jia

et al. 2020

IJERPH

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This study aims to understand the underlying reasons for poor doctor-patient relationships (DPR). While extant studies on antecedents of poor DPR mainly focus on the offline context and often adopt the patients' perspective, this work focuses on the mobile context and take both doctors' and mobile consultation users' perspectives into consideration. To fulfill this purpose, we first construct a theoretical framework based on the Computer-Mediated Communication (CMC) literature. Then we coded 592 doctor-user communication records to validate and elaborate the proposed theoretical model. This work reveals that characteristics of mobile technologies pose potential challenges on both doctors' and patients' information providing, informative interpreting, and relationship maintaining behaviors, resulting in 10 and 6 types of inappropriate behaviors of doctors and users, respectively, that trigger poor DPR in the mobile context. The findings enrich the research on online DPR and provide insights for improving DPR in the mobile context. Extant research on mobile healthcare service is emerging, but studies that aim at uncovering the underlying reasons for poor DPRs in the mobile context are still lacking. The majority of previous research tends to focus on the positive experience brought about by mobile healthcare services, such as user satisfaction [10] and the adoption or continuous usage of mobile technology [3,11]. However, the experience of dissatisfied participants is largely ignored. The negative experience is also worth noting because understanding the complaints guide practitioners to improve service quality [8]. Although a few studies have paid attention to the dissatisfying experience of mobile healthcare services, they tend to interpret the experience only from the perspective of users [8,12]. While these studies are insightful, a single perspective from users is not adequate, because they missed the perception of doctors which is considered quite different from that of users [13,14].These two literature gaps (namely lacking studies on dissatisfying experience of mobile healthcare services and lacking dual perspectives from both users and doctors) might partly be attributed to the mainstream research method in the healthcare field. Most studies rely on questionnaires and interviews to collect subjective ratings about mobile healthcare services, such as Akter et al. (2013) [15], Deng et al. (2015) [16], and Wu et al. (2018) [17]. The collected responses are usually inaccurate since respondents are rating events that happened at an earlier time. Besides, it is difficult to match responses from doctors and patients via questionnaires.This work aims to uncover the underlying reasons for poor DPR from dual perspectives of both doctors and users in mobile medical consultation service. To achieve our goals, we first reviewed the literature on Computer-Mediated Communication (hereafter, CMC) in search of theoretical accounts for the poor DPR in the mobile context. The CMC literature focuses on the influence of the fe...

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Section: Cmc Featuresmentioning

confidence: 99%

Section: A Computer-mediated Communication Perspective On Poor Dprmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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The Antecedents of Poor Doctor-Patient Relationship in Mobile Consultation: A Perspective from Computer-Mediated Communication

Yan

Tan

Jia

et al. 2020

IJERPH

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Online Health Information Exchange and Privacy

Börsting¹

2022

The International Encyclopedia of Health Communication

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Exchanging personal data and disclosing one's self to others on the Internet is an integral part of everyday life for many users. Social media especially provides many opportunities for exchanging and sharing personal and sometimes even intimate data. Increasingly, users also exchange health information (e.g., concerning physical fitness or even diseases) with other users and institutions, which can bring several positive but also negative outcomes. Advantages of online health information exchange can involve receiving information, social support, or diagnoses independent of time and location. Disadvantages occur if users' privacy is threatened. Users might feel uncomfortable when their private data are not treated confidentially by other users or third parties, which might lead to negative emotions, decreased intention of using online healthcare services in the future, or even serious privacy breaches. Users' willingness to share personal health‐related information via Internet‐based systems depends on the expected positive and negative outcomes related to contextual (e.g., platform) and personal (e.g., concerns) factors. Since health information contains sensitive data, the willingness to exchange such data is always related to users' experienced and actual level of privacy. Analyzing the processes of online health information exchange against the background of users' privacy is valuable for the understanding of users' needs and provides a foundation for improving online healthcare services.

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