“…A thorough review of the literature led to the selection of the three groups below to match the CE department’s data and requirements. These KPIs are as follows:- Financial, with the assessment of the cost-effectiveness of the performance being the primary objective [1, 3, 6, 19]
- Technological, with the assessment of the operational performance of the equipment in terms of its reliability and availability (related to customer satisfaction) as its aim [1, 13, 16, 17, 19, 25, 27]
- Organizational, which is related to internal processes and staff productivity [1, 5, 10, 13, 14, 16, 17, 25, 27]
…”