A customer satisfaction centric food delivery system based on blockchain and smart contract

Abstract

Food delivery systems are gaining popularity recently due to the expansion of internet connectivity and for the increasing availability of devices. The growing popularity of such systems has raised concerns regarding (i) Information security, (ii) Business to business (B2B) deep discounting race, and (iii) Strict policy enforcement. Sensitive personal data and financial information of the users must be safeguarded. Additionally, in pursuit of gaining profit, the restaurants tend to offer deep discounts resulting in a higher volume of orders than usual. Therefore, the restaurants and the delivery persons fail to maintain the delivery time and often impair the food quality. In this paper, we have proposed a blockchain and smart contract-based food delivery system to address these issues. The main goal is to remove commission schemes and decrease service delays caused by a high volume of orders. The protocols have been deployed and tested on the Ethereum test network. The simulation manifests a successful implementation of our desired system; with the payment being controlled by our system. The actors (restaurant, delivery-person or consumer) are bound to be compliant with the policies or penalized otherwise.

Blockchain Technology Adoption in the Food Supply Chain: Challenges and Recommendations for Modern Businesses

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A Deep Dive Analysis of Online Food Delivery with A 6 PS of the Digital Marketing Mix-Based Framework

“…Firstly, increased internet access, especially mobile internet, establishes a ubiquitous environment and renders the smartphone indispensable for consumers who adopted it as part of their daily lifestyles for e-shopping, as shown in the forecasted strong growth of global e-commerce market from $3.53 trillion in 2019 to $6.54 trillion by 2022. (Ali et al, 2020;Talukder et al , 2022;Shankar et al, 2022) Secondly, urbanization and fast-paced consumer lifestyles allow less time for cooking or even dining out in a restaurant. (Talukder et al, 2022) Consumers must balance different parts of their lives, mostly work, personal life and family.…”

“…(Ali et al, 2020;Talukder et al , 2022;Shankar et al, 2022) Secondly, urbanization and fast-paced consumer lifestyles allow less time for cooking or even dining out in a restaurant. (Talukder et al, 2022) Consumers must balance different parts of their lives, mostly work, personal life and family.…”