2018
DOI: 10.2196/10413
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A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

Abstract: BackgroundHealth care systems have entered a new era focused on patient engagement. Patient portals linked to electronic health records are recognized as a promising multifaceted tool to help achieve patient engagement goals. Achieving significant growth in adoption and use requires agile evaluation methods to complement periodic formal research efforts.ObjectiveThis paper describes one of the implementation strategies that the Department of Veterans Affairs (VA) has used to foster the adoption and sustained u… Show more

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Cited by 34 publications
(35 citation statements)
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“…Therefore, health systems should obtain ongoing UI and UX feedback from older adults with MCC when developing new tools and updates. The Department of Veteran Affairs implemented an ongoing feedback strategy that fostered adoption of their patient portal [39].…”
Section: Discussionmentioning
confidence: 99%
“…Therefore, health systems should obtain ongoing UI and UX feedback from older adults with MCC when developing new tools and updates. The Department of Veteran Affairs implemented an ongoing feedback strategy that fostered adoption of their patient portal [39].…”
Section: Discussionmentioning
confidence: 99%
“…Furthermore, a portal-based patient feedback tool as reported by several authors would be of value for reporting a variety of patient issues on an ongoing basis. 15,18…”
Section: Lessons Learned and Improvement Opportunitiesmentioning
confidence: 99%
“…Since that time, many new features have been added to the My HealtheVet portal, which may have changed rates of adoption (Nazi et al 2018). Some of these new features, such as VA Notes and the ability to view other information from the VA's EHR, may be especially meaningful for patients with mental health diagnoses, although few studies to date have evaluated the relationship between mental health diagnosis and use of specific My HealtheVet features.…”
mentioning
confidence: 99%