2003
DOI: 10.1108/09564230310500228
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A descriptive model of online shopping process: some empirical results

Abstract: Since early 1990s, tremendous growth of e-commerce has transformed the world retail infrastructure rapidly. Although the Internet burst between 2000 and 2002 which slowed down the rage in the financial market, the Internet infrastructure continues to grow and becomes an integral part of market strategic portfolio for many organizations. In order to be successful in the Internet niche, many retailers engage in business model reengineering to keep up with changes in how customers acquire goods and services. Base… Show more

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Cited by 150 publications
(98 citation statements)
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References 21 publications
(22 reference statements)
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“…When consumers perceive higher levels of interactivity for a website, their online shopping experience is enhanced (Chen and Chang 2003;Fiore and Jin 2003;Srinivasan, Anderson, and Ponnavolu 2002). Perceptions of website interactivity is a main element of consumers' responses and behavioral outcomes for online shopping (Fiore and Jin 2003;Li, Daugherty, and Biocca 2001).…”
Section: E-servicescapementioning
confidence: 99%
See 1 more Smart Citation
“…When consumers perceive higher levels of interactivity for a website, their online shopping experience is enhanced (Chen and Chang 2003;Fiore and Jin 2003;Srinivasan, Anderson, and Ponnavolu 2002). Perceptions of website interactivity is a main element of consumers' responses and behavioral outcomes for online shopping (Fiore and Jin 2003;Li, Daugherty, and Biocca 2001).…”
Section: E-servicescapementioning
confidence: 99%
“…Ease of payment includes efficiency during the payment process, perceived ease of use for payment facilities, and not requiring many details during this part of the transaction. This is another important aspect of website evaluations (Chen and Chang 2003). Financial security is closely linked to another construct of interest for this dissertation, namely trust.…”
Section: E-servicescapementioning
confidence: 99%
“…To our knowledge, no research exists on customer segments within daily deal platforms. In addition, numerous authors have noted that more research is needed [10,[18][19][20][21][22][23][24], as the topic constitutes a specific form of purchasing with special characteristics.…”
Section: Relevancementioning
confidence: 99%
“…Furthermore, past methodological approaches include qualitative (e.g., Hill et al [27]), quantitative (e.g., Swinyard and Smith [25], Kau et al [28], Lim et al [33]), and combined (mixed method) approaches (e.g., Chen and Chang [19], Christodoulides et al [21]), most with sample sizes ranging from 306 [19] to 1,738 [25]. Two notable exceptions are Kau et al [28], with a sample size of 3,700 [28], and Zuccaro and Savard [34], with a sample size of 39,191.…”
Section: Online Segmentationmentioning
confidence: 99%
“…According to Chen and Chang (2003), the commercial trade has been revolutionized by the development of online trading model in the global economy since 1990.. Sorescu, Alina., Frambach, T.R., Singh, J., Rangaswamy, A., and Bridges, C., (2011) mentioned that the market has been changed by the dynamic players with the new business model of online retailing. In a study conducted by Delafrooz et al (2010), there is an insight about the usage of internet as no longer a social networking platform rather than which it is a means of transaction for consumers in the global market.…”
Section: Introductionmentioning
confidence: 99%