A descriptive quantitative study on multi-ethnic patient satisfaction with nursing care measured by the Revised Humane Caring Scale

Patient satisfaction with the quality of nursing care

“…Measures of patient satisfaction can assess communication in the consultation such as information transfer, patient involvement in decisions and reassurance (Goh et al, 2016;Shinde & Kapurkar, 2014). Effective and continuous interaction and communication are critical determinants in patients' satisfaction, hospital stay and recovery (Koç, Sağlam, & Şenol, 2011;Mohanan et al, 2010;Negarandeh, Bahabadi, & Mamaghani, 2014;Villarruz-Sulit et al, 2009).…”

“…Patient satisfaction is the most important indicator of quality of care and it considered an outcome of healthcare services (Abdel Maqsood, Oweis, & Hansa, ; Akhtari‐Zavare, Abdullah, Syed Hassan, Binti Said, & Kamali, ; Mohanan, Kaur, Das, & Bhalla, ). Patient satisfaction measurement provided crucial information on performance thus contributing to total quality management (Goh, Ang, Chan, He, & Vehvilainen Julkunen, ; Shinde & Kapurkar, ). Total quality management includes professional knowledge, competence and application of appropriate technology, the patients’ perception about the type and level of the care they have received (Özsoy et al, ; You et al, ).…”

“…Nursing care is one of the major components of healthcare services (Buchanan et al, 2015;Merkouris et al, 2013;Mohanan et al, 2010;Sitzia & Wood, 1997). Patients' satisfaction with nursing care has become an established as the most important predictor of the overall satisfaction with hospital care and an important goal of any healthcare organization (Goh et al, 2016;Laschinger et al, 2005;Mohanan et al, 2010;Reck, 2013). Measuring patients' satisfaction with nursing care could be effective in improving nursing service quality by facilitating the creation of standards for care while monitoring both results and patients' perceptions of quality (Akın & Erdoğan, 2007;Senarath & Gunawardena, 2011;Tang et al, 2013).…”

An explanatory study on the concept of nursing presence from the perspective of patients admitted to hospitals

“…, Goh et al . ). It can be concluded that high satisfaction with technical–professional care can be attributed to monitoring and control by the managers, great importance of technical–professional care from the viewpoint of nurses and nurses’ skill in doing this kind of caring behaviours.…”

“…Nevertheless, humanitarian care, attending the bedside when needed, kindness, and giving attention to the concerns and complaints have been considered as the quality of care from the patients' vision (Attree 2001). In fact, patients have expressed that assurance of human presence is their most fundamental need (Negarandeh et al 2014, Goh et al 2016. It can be concluded that high satisfaction with technical-professional care can be attributed to monitoring and control by the managers, great importance of technical-professional care from the viewpoint of nurses and nurses' skill in doing this kind of caring behaviours.…”