A design process for embedding knowledge management in everyday work

Hoffmann, Marcel; Loser, Kai-Uwe; Walter, Thomas; Herrmann, Thomas

doi:10.1145/320297.320332

Cited by 20 publications

(12 citation statements)

References 15 publications

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“…Designing easy-to-use software for knowledge workers is a challenge that spans the software industry beyond health care. 9 Difficult complementary changes and inadequate support. EMR hardware and software cannot simply be used "out of the box."…”

Section: High Initial Physician Time Costsmentioning

confidence: 99%

Physicians’ Use Of Electronic Medical Records: Barriers And Solutions

Miller¹,

Sim²

2004

Health Affairs

650

423

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ABSTRACT:The electronic medical record (EMR) is an enabling technology that allows physician practices to pursue more powerful quality improvement programs than is possible with paper-based records. However, achieving quality improvement through EMR use is neither low-cost nor easy. Based on a qualitative study of physician practices that had implemented an EMR, we found that quality improvement depends heavily on physicians' use of the EMR-and not paper-for most of their daily tasks. We identified key barriers to physicians' use of EMRs. We then suggest policy interventions to overcome these barriers, including providing work/practice support systems, improving electronic clinical data exchange, and providing financial rewards for quality improvement.I n f o r m at i o n t e c h n o l o gy i s i nc r e a s i n g ly r e c o g n i z e d as an important tool for improving patient safety and quality of care, especially by promoting the practice of evidence-based medicine.1 Of all the health information technology (IT) in current use, the electronic medical record (EMR) has the most wide-ranging capabilities and thus the greatest potential for improving quality. Research has demonstrated the quality benefits of electronic documentation and viewing, prescription and test ordering, care management reminders, and messaging, among other EMR functions. 2Despite this potential for quality improvement, however, few physician practices use EMRs. Nevertheless, interest in EMRs is substantial.3 In a survey of 1,200 mostly solo/small physician groups, less than 13 percent of respondents said that their practice had EMRs; 32 percent expressed interest in EMRs, and half of these were "very interested." 4 Clearly, the EMR is of growing importance for many physician practices.In this paper we present key results of our qualitative study on the opportuni-1 1 6 M a r c h /A p r i l 2 0 0 4 P u r s u i t O f Q u a l i t y

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Section: High Initial Physician Time Costsmentioning

confidence: 99%

Physicians’ Use Of Electronic Medical Records: Barriers And Solutions

Miller¹,

Sim²

2004

Health Affairs

650

423

View full text Add to dashboard Cite

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“…This influence of technology on the maintenance of knowledge management actions is widely accepted, as technology adds value by reducing time, effort and cost in enabling people to share knowledge and information; especially when it is closely aligned with organisational requirements, the way people work and are supported by and integrated with relevant processes [6].…”

Section: Introductionmentioning

confidence: 99%

Key Characteristics in Selecting Software Tools for Knowledge Management

Smuts

Merwe

Loock

2009

Proceedings of the 11th International Conference on Enterprise Information

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Abstract:The shift to knowledge as the primary source of value results in the new economy being led by those who manage knowledge effectively. Today's organisations are creating and leveraging knowledge, data and information at an unprecedented pace -a phenomenon that makes the use of technology not an option, but a necessity. Software tools in knowledge management are a collection of technologies and are not necessarily acquired as a single software solution. Furthermore, these knowledge management software tools have the advantage of using the organisation's existing information technology infrastructure. Organisations and business decision makers spend a great deal of resources and make significant investments in the latest technology, systems and infrastructure to support knowledge management. It is imperative that these investments are validated properly, made wisely and that the most appropriate technologies and software tools are selected or combined to facilitate knowledge management. In this paper, we propose a set of characteristics that should support decision makers in the selection of software tools for knowledge management. These characteristics were derived from both in-depth interviews and existing theory in publications.

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“…The importance of the community perspective for KM is also underlined in the literature, which suggests that KM Systems should much more consider the social processes between people that combine distributed knowledge into an integrated perspective instead of concentrating on classification and storage systems for knowledge 'objects' [HoLo99]. …”

Section: Introductionmentioning

confidence: 99%