“…This is manifest in the substantial body of literature providing signposts of theoretical frameworks and models, implementation methodologies, and case studies in cross-disciplinary contexts. The scope of the research is extensive: customer-centric business models associated with customer involvement in design (Adrodegari & Saccani, 2020 ; Grieger & Ludwig, 2019 ; Saha et al, 2020 ; Santos et al, 2018 ); smart design engineering in which the users and emotional interactions are empowered (Benabdellah et al, 2019 ; Pereira Pessôa & Jauregui Becker, 2020 ); technology design in which users are centred (Chen & Duh, 2019 ; Rogers et al, 2019 ); interaction designs among operators and smart manufacturing components (Klumpp et al, 2019 ; Rossi & Di Nicolantonio, 2020 ); human-centred designs for product development (Chen et al, 2016 ; Wu et al, 2013 ); data processing by which humans remain the first design consideration of a data-driven approach (Crabtree & Mortier, 2015 ; Victorelli et al, 2020b ); sustainability in social-technical manufacturing contexts, including social robotic interactions with humans (Bednar & Welch, 2020 ; Leng & Jiang, 2017 ; Richert et al, 2018 ; Streitz, 2019 ).…”