A detailed trends analysis of national quality awards world-wide

Chuan, Tan Kay; Soon, Lim Chai

doi:10.1080/095441200440331

Cited by 44 publications

(38 citation statements)

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“…This growth can also be illustrated by the establishment of a large number of regional, national and international quality awards in a lot of countries; see e.g. Eriksson (2002) and Chuan & Soon (2000). Examples of awards are the Malcolm Baldrige National Quality Award (NIST, 2003) in the USA and the Europan Quality Award (EFQM, 2003) and the Swedish Quality Award (SIQ, 2002).…”

Section: Tqm Reaches the Public Sectormentioning

confidence: 99%

TQM: terrific quality marvel or tragic quality malpractice?

Bergquist

Fredriksson²,

Svensson³

2005

The TQM Magazine

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Total Quality Management has seen a tremendous rise of popularity in the eighties and nineties. However, questions of effectiveness, utility and use of TQM arose among many people, practitioners as well as academics.In this paper, the lack of common interpretations when discussing TQM is emphasised, based on literature study. TQM should not be rejected as a whole if one or even if many applications fail. TQM should however be applied with considerable consideration of the specifics of the target organization, the purpose of the organization, and the purpose of applying TQM.2

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Section: Tqm Reaches the Public Sectormentioning

confidence: 99%

TQM: terrific quality marvel or tragic quality malpractice?

Bergquist

Fredriksson²,

Svensson³

2005

The TQM Magazine

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“…Almost all of the existing national quality awards are carried out in the three evaluation dimensions of approaches, deployment and results, see Chuan and Soon (2000). The Swedish Quality Award model, which was inspired by the Malcolm Baldrige National Quality Award model, has many similarities with the latter.…”

Section: Theorymentioning

confidence: 99%

Erratum

2003

Measuring Business Excellence

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“…The choice to apply TQM in non-business organisations may be based on that many believe private organisations to be more efficient. The increased interest in TQM by non-business type organisations and the adoption of TQM values in these sectors can also be illustrated by the establishment of many quality awards in many countries, where non-business applicants are accepted (Chuan & Soon, 2000;Eriksson, 2002). Some recipients of the Swedish Quality Award, such as Älta School outside Stockholm and the Lung Medical Division of Linköping University Hospital are examples of this trend.…”

Section: Tqm In a Historical And Societal Contextmentioning

confidence: 99%

Creating social change in a municipality using a Total Quality Management approach

Bergvall-Kåreborn¹,

Bergquist²,

Klefsjö³

2009

Total Quality Management & Business Excellence

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ABSTRACT:This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had duration of two years, and did also include a parallel effort made in Mansfield in the United Kingdom, although this paper describes the Jokkmokk part of the project. The evaluation was based on surveys and interviews analysed using Soft Systems Methodology. The analysis shows that most respondents thought that the project was successful in changing attitudes of people of Jokkmokk and of creating valuable networks. The project also had an aim to create involvement of ordinary citizens and many activities were addressed to let citizens develop and generate ideas and participate in societal activities and decision-making. The evaluation showed that the leaders and politicians of Jokkmokk were not ready for the used bottom-up approach. The analysis also underlines the importance of communicating the mission and goals of the project. We consider the achievements, due to the short duration of the project, substantial and both the positive and the negative outcomes present valuable lessons from a societal development perspective.

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A detailed trends analysis of national quality awards world-wide

Cited by 44 publications

References 0 publications

TQM: terrific quality marvel or tragic quality malpractice?

TQM: terrific quality marvel or tragic quality malpractice?

Erratum

Creating social change in a municipality using a Total Quality Management approach

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