A development framework for computer-supported conflict resolution

Anson, Robert; Jelassi, M. Tawfik

doi:10.1016/0377-2217(90)90131-t

Cited by 80 publications

(46 citation statements)

References 16 publications

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“…Principled negotiation is a set of four fundamental guidelines proposed by Fisher and Ury (1981) to which other NSS researchers fiequently refer (Anson and Jelassi 1990;Carmel and Herniter 1989;Foroughi and Jelassi 1990;Jelassi and Foroughi 1989;Shakun 1988). Since any NSS needs to be evaluated on how well it enforces or encourages these principles, we will discuss each of these four principles next.…”

Section: Integralive Bargaining (Ib)mentioning

confidence: 98%

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Labor-management contract negotiations in an electronic meeting room: A case study

1993

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We present perhaps the first case study of labor-management contract talks conducted in an electronic meeting room supported by a computer Negotiation Support System (NSS). The organization's union and management representatives spent a total of 57 hours (13 sessions) in the electronic meeting room; their efforts resulted successfully in a contract ratified by both sides. The NSS described comprised three tools from the GroupSystems electronic meeting system and three ad hoc tools. Besides the NSS, three other intervention factors were introduced in tandem with the NSS: new negotiation process techniques, the active involvement of third party mediators, and a unique negotiation setting. The new process techniques were introduced based on the goals of integrative bargaining and the Win-Win techniques. The negotiation process was divided into three distinct stages: strategy, issues, and bargaining.

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Section: Integralive Bargaining (Ib)mentioning

confidence: 98%

“…We have been influenced by Kessler's (1978) Creative Conflict Resolution model and the work of Jelassi, Foroughi, and Anson (Jelassi and Foroughi 1989;Anson and Jelassi 1990). We will elaborate on stage models through the lens of Kessler's work.…”

Section: Stage Models Of Negotiationmentioning

confidence: 99%

Labor-management contract negotiations in an electronic meeting room: A case study

1993

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“…Negotiation is a process for resolving conflicts between two or more parties [2]. Ali [1] investigated the factors that suppliers might consider when submitting a bid to a general contractor, including prompt payment habit, reputation for shopping after contract award, experience in building similar projects, efforts in planning and supervision, financial capacity, reputation for finishing projects on time, other work opportunity, and chance to get job of the contractor, past experience with the contractor, clarity of work's specifications, terms of general contract, construction schedule, and construction methods used.…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring the Money Left on Table for Construction Procurement Negotiation

Dzeng

2004

Proceedings of the 21st International Symposium on Automation and Robotics in Construction

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Most contractors negotiate with suppliers for their construction procurement according to negotiators' experiences instead of extensive exploration of negotiable options and negotiators' preferences. Consequently, negotiators often reach suboptimal agreements, and leave money on the table. This research developed an agentbased computer system that find optimal agreements using the genetic algorithm, compared the results with the actual contractual agreements, and determine the "money" left on the table in the traditional construction negotiation.

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“…Anson and Jelassi (1990), Jelassi and Foroughi (1989), Jelassi and Jones (1988), DeSanctis and Gallupe (1987), Kersten (1987), Nyhart and Goeltner (1987) and Kraemer and King (1986) have identified some sixty GDSS and NSS. In the GDSS area, significant experiments took place in North American university laboratories, in particular at the University of Arizona where the PLEXSYS system was developed and at the University of Minnesota, home of the SAMM system.…”

Section: Examples Of Gdss and Nss Implementationsmentioning

confidence: 99%

“…the KAJ NSS (Anson and Jelassi, 1990) and MEDIANSS (Carmel and Herniter, 1989). These NSS provide interactive support for the entire negotiation process through the use of GDSS features such as electronic communication and group process structuring techniques, in addition to the employment of quantitative analysis methods and game-theoretical models for conflict resolution.…”

Section: Examples Of Gdss and Nss Implementationsmentioning

confidence: 99%