A Development of the Service Evaluation Criteria for the Expressway Service Areas on the Side of Users

Abstract

This study develops the evaluation model which is for assessing on the side of users in expressway service areas, and researchers apply this study for monitoring expressway service areas by routes. The direction of development on Evaluation Criteria is all about on the side of necessity of rest area users, the reflection of current conditions, the construction of total evaluation criteria, and the examination of connecting study with current study. After that, this study examines previous evaluation criterias and researchers will select the primary provision of evaluation through FGI, and they derive the final evaluation criteria throughout the verification of suitability on Evaluation Criteria. Throughout AHP analysis which is a professional survey system of users, researchers dereive on the side of facilities, on the side of environments facilities, on the side of position, and on the side of services in order by the weightings. As you can see in this study, this study also considers quantitative and qualitative factors together, and it allows to evaluate conditions of rest areas. In addition, this study can be a primary study for suggesting the ways of improvements of rest areas by using Spider Map and for monitoring future study.