A digital Norwegian version of the client satisfaction questionnaire 8: factor validity and internal reliability in outpatient mental health care

Pedersen, Henrik; Havnen, Audun; Brattmyr, Martin; Attkisson, C. Clifford; Lara-Cabrera, Mariela Loreto

doi:10.1186/s12888-022-04281-8

Cited by 10 publications

(17 citation statements)

References 53 publications

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“…Important factors influencing satisfaction are sociodemographic characteristics with varied impacts on resulting data. Some studies [13,23] reported a weak-to-moderate negative correlation with a change in symptoms, without a statistically significant difference in satisfaction between genders. Similarly, no difference between males and females was found in the present study.…”

Section: Discussionmentioning

confidence: 99%

Satisfaction with nursing care of hospitalized patients: A descriptive, cross-sectional, multicenter study

Plevová,

Kachlová,

Jarošová

et al. 2023

Med Pr Work Health Saf.

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Background: In the assessment of healthcare processes focusing on the quality of care provided, patient satisfaction is an important indicator that healthcare providers may use for future setting of healthcare and preventing adverse events. The study aimed to determine satisfaction with nursing care among hospital inpatients. Material and Methods: The sample comprised 14 023 patients staying in medical and surgical wards of 14 acute care hospitals in the Czech Republic in 2019-2020. Data were collected using the Patient Satisfaction Scale, a standardized tool containing 11 items in 3 subscales. Data analysis included descriptive statistics and correlation analysis (Spearman's rank correlation coefficient). Results: Overall, patients reported high satisfaction with nursing care (M = 3.57). Patients were most satisfied with how their technical/rational needs were met (M = 3.57); the least satisfaction was identified in the domain of information needs (M = 3.53). Patients who perceived their health as good (47%) or very good (18%) showed high satisfaction scores (M = 3.77 and M = 3.73, respectively). High scores were also achieved for patients with secondary (M = 3.58) and tertiary (M = 3.59) education, those whose admission was planned (M = 3.59) and those staying in large hospitals (M = 3.60). There were no differences in satisfaction with regard to gender (p = 0.755) and the COVID-19 pandemic (p = 0.190). Conclusions: Patients' satisfaction with care provided is a highly significant parameter of healthcare quality. It is influenced by a number of aspects which, if adequately defined, may aid in improving the quality of care.

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Section: Discussionmentioning

confidence: 99%

Satisfaction with nursing care of hospitalized patients: A descriptive, cross-sectional, multicenter study

Plevová,

Kachlová,

Jarošová

et al. 2023

Med Pr Work Health Saf.

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“…The CSQ-8 has been widely used in research and is a shorter version of the original 18-item version [ 69 ]. The Norwegian CSQ-8 has been reported as having good reliability and construct validity [ 70 ].…”

Section: Methodsmentioning

confidence: 99%

Measuring the Effect of the Early assessment Team (MEET) for patients referred to outpatient mental health care: a study protocol for a randomised controlled trial

Kvestad,

Holte,

Reitan

et al. 2024

Trials

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Background Referrals to specialised mental health care (such as community mental health centres; CMHC) have increased over the last two decades. Patients often have multifaceted problems, which cannot only be solved by such care. Resources are limited, and triaging is challenging. A novel method which approaches patients early and individually upon referral to a CMHC—possibly with a brief intervention—is an Early assessment Team (EaT). In an EaT, two therapists meet the patient early in the process and seek to solve the present problem, often involving community services, primary health care, etc.; attention is paid to symptoms and functional strife, rather than diagnoses. This is in contrast to treatment as usual (TAU), where the patient (after being on a waiting list) meets one therapist, who focuses on history and situation to assign a diagnosis and eventually start a longitudinal treatment. The aim of this study is to describe and compare EaT and TAU regarding such outcomes as work and social adjustment, mental health, quality of life, use of health services, and patient satisfaction. The primary outcome is a change in perceived function from baseline to 12-month follow-up, measured by the Work and Social Adjustment Scale. Method Patients (18 years and above; n = 588) referred to outpatient health care at a CMHC are randomised to EaT or TAU. Measures (patient self-reports and clinician reports, patients’ records, and register data) are collected at baseline, after the first and last meeting, and at 2, 4, 8, 12, and 24 months after inclusion. Some participants will be invited to participate in qualitative interviews. Trial design The study is a single-centre, non-blinded, RCT with two conditions involving a longitudinal and mixed design (quantitative and qualitative data). Discussion This study will examine an intervention designed to determine early on which patients will benefit from parallel or other measures than assessment and treatment in CMHC and whether these will facilitate their recovery. Findings may potentially contribute to the development of the organisation of mental health services. Trial registration ClinicalTrials.gov NCT05087446. Registered on 21 October 2021.

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“…The reliability of this questionnaire ranges from r = 0.35 to r = 0.99, depending on various factors (e.g., the context in which the questionnaires is filled out, visual presentation of the questions, and other similar factors) [ 40 ]. In addition, scores on the CSQ have been shown to correlate with treatment outcomes, measured both in symptom relief and well-being, and treatment adherence; in this sense, higher satisfaction is associated with treatment adherence [ 41 ].…”

Section: Methodsmentioning

confidence: 99%

Smartphone-Based Cognitive Telerehabilitation: A Usability and Feasibility Study Focusing on Mild Cognitive Impairment

Formica,

Bonanno,

Sorbera

et al. 2024

Sensors

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The implementation of cognitive health apps in patients with mild cognitive impairment (MCI) is challenging because of their cognitive, age, and other clinical characteristics. In this project, we aimed to evaluate the usability and feasibility of the Rehastart app tested in MCI patients. Eighteen subjects affected by MCI due to neurodegenerative disorders (including Parkinson’s disease, multiple sclerosis, and amnestic/multidomain MCI) and eighteen healthcare professionals were recruited to this study. Patients were registered on the app by clinicians and they were assigned a protocol of specific cognitive exercises. The recruitment was conducted in the period between March and June 2023. The trial testing of the app consisted of three sessions per week for three weeks, with each session lasting about 30 min. After three weeks, the participants as well as medical personnel were invited to rate the usability and feasibility of the Rehastart mobile application. The instruments employed to evaluate the usability and feasibility of the app were the System Usability Scale (SUS), The Intrinsic Motivation Inventory (IMI) and the Client Satisfaction Questionnaire (CSQ). We did not find statistically significant differences on the SUS (p = 0.07) between healthcare professionals and patients. In addition, we found promising results on subscales of the Intrinsic Motivation Inventory, suggesting high levels of interest and enjoyment when using the Rehastart app. Our study demonstrated that smartphone-based telerehabilitation could be a suitable tool for people with MCI due to neurodegenerative disorders, since the Rehastart app was easy to use and motivating for both patients and healthy people.

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A digital Norwegian version of the client satisfaction questionnaire 8: factor validity and internal reliability in outpatient mental health care

Cited by 10 publications

References 53 publications

Satisfaction with nursing care of hospitalized patients: A descriptive, cross-sectional, multicenter study

Satisfaction with nursing care of hospitalized patients: A descriptive, cross-sectional, multicenter study

Measuring the Effect of the Early assessment Team (MEET) for patients referred to outpatient mental health care: a study protocol for a randomised controlled trial

Smartphone-Based Cognitive Telerehabilitation: A Usability and Feasibility Study Focusing on Mild Cognitive Impairment

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