A document-driven agent-based approach for business processes management

Kuo, Jong-Yih

doi:10.1016/j.infsof.2003.08.002

Cited by 26 publications

(20 citation statements)

References 22 publications

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“…All these approaches are focused on user activities and assume that the process documents are either rigorously defined (explicitly or implicitly) or that the documents have no impact on adaptation and thus recommendation. This contrasts with existing work in the area of document-driven processes, where, for example, [9] presents an approach for dynamic workflows supported by software agents. Documents trigger events in the system such as document arrival, document updating, or document rejection.…”

Section: Discussion and Related Workmentioning

confidence: 83%

Self-learning Predictor Aggregation for the Evolution of People-Driven Ad-Hoc Processes

Dorn

Marín

Mehandjiev

et al. 2011

Lecture Notes in Computer Science

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Abstract. Contemporary organisational processes evolve with people's skills and changing business environments. For instance, process documents vary with respect to their structure and occurrence in the process. Supporting users in such settings requires sophisticated learning mechanisms using a range of inputs overlooked by current dynamic process systems. We argue that analysing a document's semantics is of uttermost importance to identify the most appropriate activity which should be carried out next. For a system to reliably recommend the next steps suitable for its user, it should consider both the process structure and the involved documents' semantics. Here we propose a self-learning mechanism which dynamically aggregates a process-based document prediction with a semantic analysis of documents. We present a set of experiments testing the prediction accuracy of the approaches individually then compare them with the aggregated mechanism showing a better accuracy.

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Section: Discussion and Related Workmentioning

confidence: 83%

Self-learning Predictor Aggregation for the Evolution of People-Driven Ad-Hoc Processes

Dorn

Marín

Mehandjiev

et al. 2011

Lecture Notes in Computer Science

View full text Add to dashboard Cite

show abstract

“…A workflow coordinator in , initiates process instances requested by users, by creating proxy agents and dispatching them to workflow engines. Similarly, the users can control through their interface a stationary agent that creates and dispatch a messenger agent into the right server for certain tasks (Kuo 2004). Agents being e-forms that accept users' invocations are suggested both in Inamoto 1999), while ) generalizes this idea by conceptualizing mobile agents as work-items that are circulated among users.…”

Section: Process Controlmentioning

confidence: 99%

“…Performance agents may also be incorporated in the system for evaluation reasons Ehrler et al 2006;Trappey et al 2009;Kuo 2004;. Sophisticated features for audit, such as learning from previous experiences (Inamoto 1999), recommendation for future enactments , reputation mechanism , and adaptation to modified instances , are fairly advantaged by the features of agents.…”

Section: Audit Managementmentioning

confidence: 99%

“…Their destinations (either engines, machines, resources in general) act upon agents, thereby the process steps forward Inamoto 1999;Barbara et al 1996;Suh et al 2001). Agents could even act upon themselves, by executing an internal method or by modifying their state or behavior Borghoff et al 1997;Kuo 2004). As a final point, we regard agents to wrap services which do the actual work Zeng et al 2001).…”

Section: Execution Of Tasksmentioning

confidence: 99%

“…The WF Engine or another central entity applies either special rules (Joeris 2000;Kappel et al 2000;Borghoff et al 1997;Muller et al 2004); or provides agents with scheduling modules Valetto et al 2001); or utilizes special techniques and algorithms (e.g., temporal logic (Singh 2003), AI planning ), or finally, it follows some prioritization discipline (Fakas and Karakostas 1999;Kuo 2004). Some approaches that jointly use methods of both these categories (negotiation together with some optimization method ) are also proposed.…”

Section: Schedulingmentioning

confidence: 99%

See 2 more Smart Citations

What agents can do in workflow management systems

2010

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Workflow management systems are an emerging category of information systems, currently under dynamic evolution. On the other hand software agents are a distinct research area as well as an emerging paradigm for information systems design and development. This paper tries to examine the integration of these two fields; reveal the stimulation and the advantages of such a mixing. Popular standards of the workflow management field are used to derive a classification scheme, which is exploited to map existing approaches. As a significant number of existing approaches is reviewed, a plethora of integration patterns are identified and grouped according to the proposed classification scheme. The overall goal of the paper is to clear the vague picture of the consolidation of workflow management systems and software agents and to provide an unifying framework for this intersected area.

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Telecommunication e‐services orchestration enabling business process management

Chou

Seng

2012

Trans. Emerging Tel. Tech.

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The Internet's widespread popularity and the ubiquity of the World Wide Web have revolutionized the face of business, especially in the telecommunications industry. With the emergence of business process management and of service‐oriented architecture, the focus has shifted to the development of electronic services that integrate business processes and that diversify functionalities available to customers. Most of these worldwide telecom corporations have many kinds of operations support systems in the backend environment. In this research, we present a research framework, a collaboration model and a collaboration layer to describe the method of new generation operations systems and software. This research method achieves the desired properties of telecom e‐services of business process management. Then, we use several illustrations to explain the generality of our method, and we focus on how international telecom corporations have become too concerned with the agility and the integration underlying e‐services integration based on new generation operations systems and software. Copyright © 2012 John Wiley & Sons, Ltd.

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A document-driven agent-based approach for business processes management

Cited by 26 publications

References 22 publications

Self-learning Predictor Aggregation for the Evolution of People-Driven Ad-Hoc Processes

Self-learning Predictor Aggregation for the Evolution of People-Driven Ad-Hoc Processes

What agents can do in workflow management systems

Telecommunication e‐services orchestration enabling business process management

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