A Feasibility Study for Gamification in Transport Maintenance: Requirements to Implement Gamification in Heterogeneous Organizations

Abstract

Abstract-Gamification has been successfully applied in many domains, but mostly for simple, isolated and operational tasks. The hope for gamification as a method to radically change and improve behavior, to provide incentives for sustained engagement has proven to be more difficult to get right. Applying gamification in large networked organizations with heterogeneous tasks remains a challenge. Applying gamification in such enterprise environments posits different requirements, and a match between these requirements and the institution needs to be investigated before venturing into the design and implementation of gamification. The current paper contributes a study where the authors investigate the feasibility of implementing gamification in Trafikverket, the Swedish transport administration. Through an investigation of the institutional arrangements around data collection, procurement processes and links to institutional structures, the study finds areas within Trafikverket where gamification could be successfully applied, and suggests gaps and methods to apply gamification in other areas.

Gamification of a Procurement Process for Professional Training of Public Servants

“…This can be achieved by using participatory methods because of their strong focus on human behaviour [20]. One of such methods that deal with changes related to procurement processes is gamification [25].…”

“…Many participants are interested in gamification because of its novel approach to issues, but it does not have a long-lasting impact on the organisation [35]. Gamification in big companies often also is not successful because of the hierarchical structure of the organisation, which makes it hard to engage participants from all levels and to make them open to gamification and to the changes that gamification brings [25]. Also, some processes in organisations are more challenging to gamify.…”

Solving “Smart City” Transport Problems by Designing Carpooling Gamification Schemes with Multi-Agent Systems: The Case of the So-Called “Mordor of Warsaw”

“…Korn and Schmidt [ 55 ] consider many different approaches to gamification, among others the use of gamification in service and production. Shreenath et al [ 56 ] investigated the feasibility of implementing gamification in the Swedish transport administration (Trafikverket).…”