Original scientific paper Metrics of the key performances indicators (KPIs) should be established into corporate digital forensic (DF) investigation process management to encourage performances effectiveness and efficiency improvement. The KPIs should lead to a quantitative assessment of gains in the DF investigation objectives, such as creating proved digital evidence (DE), reducing costs and DF investigation cycle time, etc. The KPIs metrics should address alignment with DF principles and standard operating procedures (SOP), forensic and legal requirements, digital evidence (DE) quality, stakeholder satisfaction and digital evidence legal admissibility. As a tool for quality improvement of the DF investigation processes, the KPIs metrics should be well defined and understood, and introduced by all stakeholders in the DF investigation process. The authors of this article suggested an integrated model of the corporate DF investigation management process. The model includes key activities, resources, performances objectives, risks and the KPIs metric. It is relevant for the development and management of the effective corporate DF investigation processes.
Keywords: DF investigation process management; DF process performance; DF KPI metric; DF process management quality; integrated model
Integrirani model upravljanja korporativnom digitalnom forenzičkom istragomIzvorni znanstveni članak Metrici indikatora ključnih performansi (KPI) treba uspostaviti u upravljačkom sustavu procesa korporativne digitalne forenzičke (DF) istrage, kako bi se ohrabrilo poboljšanje efektivnosti i efikasnosti performansi procesa. Oni trebaju omogućiti kvantitativnu procjenu dobiti u ciljevima DF istrage, kao što su izgradnja čvrstih digitalnih dokaza (DE), redukcija troškova i ciklusa DF istrage itd. Metrici KPI trebaju uključiti usklađivanje s DF principima i standardima, standardnim operativnim procedurama (SOP), forenzičkim i legalnim zahtjevima, smanjenjem troškova, kvalitetom DE, zadovoljstvom relevantnih sudionika i pravosudnom prihvatljivosti DE. Kao alat za poboljšanje kvaliteta procesa DF istrage, metrici KPI trebaju biti dobro definirani i shvaćena te da ih svi relevantni sudionici uvode u proces DF istrage. Autori ovog rada sugeriraju jedan integrirani model upravljanja procesom korporacijske DF istrage, koji obuhvaća ključne aktivnosti, resurse, ciljeve performansi, rizike i metrike KPI. Model je relevantan za razvoj i upravljanje efektivnim procesima DF istrage.