A Framework for Data-Driven Public Service Co-production

Toots, Maarja; McBride, Keegan; Kalvet, Tarmo; Krimmer, Robert; Tambouris, Efthimios; Panopoulou, Eleni; Kalampokis, Evangelos; Tarabanis, Konstantinos

doi:10.1007/978-3-319-64677-0_22

Cited by 19 publications

(27 citation statements)

References 20 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…For the initial understanding of OGD-driven public service co-creation, the framework presented by [6], will be used. The aim of this paper is to explore a co-created OGD-driven public service and gain new insight, but the model is presented as it allows for a starting point in looking at co-created OGD-driven public services.…”

Section: Methodology and Conceptual Modelmentioning

confidence: 99%

“…A recent paper [6], has proposed that public services can be created through an innovation process based on the ideas of co-production and agile development. The model, shown in Figure 1, argues that in an environment where OGD and tools for data analytics, exploitation, and co-production are made widely available, any actor can take the lead and initiate or co-create data-driven services that create public value.…”

Section: Conceptual Modelmentioning

confidence: 99%

“…A previous paper has linked these two topics and discussed the idea of a "co-created OGD-driven public service" [6]. This concept emerges from a new understanding of what a public service is, "public services are any services which are offered to the general public with the purpose of developing public value, regardless of the role that the public sector plays in the process" [6], [7].…”

Section: Introductionmentioning

confidence: 99%

“…Firstly, when talking about the cocreation of new public services, co-creation may be understood as the involvement of outside, non-typical, stakeholders in the initiation, design, implementation, and evaluation of the public service [6]. There is a difference between coproduction and co-creation, this was highlighted in a recent work where it was stated that "all public services are coproduced, but not all public service are co-created" [8].…”

Section: Introductionmentioning

confidence: 99%

“…There is a difference between coproduction and co-creation, this was highlighted in a recent work where it was stated that "all public services are coproduced, but not all public service are co-created" [8]. In co-created OGDdriven public services, the process in which cocreation takes place must be understood, for this purpose the framework put forth by [6] is used to provide an initial understanding.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Co-creating an Open Government Data Driven Public Service: The Case of Chicago’s Food Inspection Forecasting Model

McBride

Aavik

Kalvet

et al. 2018

Proceedings of the 51st Hawaii International Conference on System Sciences

Self Cite

View full text Add to dashboard Cite

show abstract

Section: Methodology and Conceptual Modelmentioning

confidence: 99%

Section: Conceptual Modelmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Co-creating an Open Government Data Driven Public Service: The Case of Chicago’s Food Inspection Forecasting Model

McBride

Aavik

Kalvet

et al. 2018

Proceedings of the 51st Hawaii International Conference on System Sciences

Self Cite

View full text Add to dashboard Cite

show abstract

From Data to Service Intelligence: Exploring Public Safety as a Service

Drăgoicea

Badr²,

Cunha

et al. 2018

Exploring Service Science

View full text Add to dashboard Cite

Turning Open Government Data into Public Value: Testing the COPS Framework for the Co-creation of OGD-Driven Public Services

McBride

Toots

Kalvet

et al. 2019

Governance Models for Creating Public Value in Open Data Initiatives

Self Cite

View full text Add to dashboard Cite

This chapter aims to demonstrate and understand how open government data can generate public value by allowing any actor to co -create an open government data-driven public service. The chapter takes a holistic approach to understanding open government data-driven co-creation and follows a content-context-process approach for the framework development. The framework proposes a public service co-creation cycle based around the ideas of agile and lean development that should lead to increased usage of open government data. The co-creation cycle is made up of four parts: co-initiation, co-design, co-implementation, and coevaluation. To test the propositions put forth by the framework, a multi-case study was conducted on five different pilot projects that aimed to use open government data in the co-creation of new public services. The pilots were conducted at different levels of government and across different public domains. The results of the study seem to support the propositions outlined by the framework, tho ugh it also emerged that the pilots that engaged in co-implementation had higher levels of user engagement and satisfaction with the service; this warrants future empirical research.

show abstract

A Framework for Data-Driven Public Service Co-production

Cited by 19 publications

References 20 publications

Co-creating an Open Government Data Driven Public Service: The Case of Chicago’s Food Inspection Forecasting Model

Co-creating an Open Government Data Driven Public Service: The Case of Chicago’s Food Inspection Forecasting Model

From Data to Service Intelligence: Exploring Public Safety as a Service

Turning Open Government Data into Public Value: Testing the COPS Framework for the Co-creation of OGD-Driven Public Services

Contact Info

Product

Resources

About