A framework for failure impact analysis and recovery with respect to service level agreements

Hanemann, Andreas; Schmitz, David; Sailer, Martin

doi:10.1109/scc.2005.10

Cited by 23 publications

(19 citation statements)

References 12 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Detection of dependencies between a failing service and the services that depend on the failing service is important because if a service fails or has changed its service agreement such as its SLA, it can affect other services in the composition [40]. If dependencies exist among services, then developer must be aware about these dependencies so that appropriate actions should be taken in adverse conditions.…”

Section: (C) Artificial Intelligence and Other Approachmentioning

confidence: 99%

“…When a customer experiences problems with a service, the provider needs to react quickly in order to honor the Service Level Agreements (SLA) in effect between provider and customer. Conversely, it is desirable to determine the impact onto services and Service Level Agreements when problems with resources or subservices are detected [40].…”

Section: (C) Artificial Intelligence and Other Approachmentioning

confidence: 99%

See 1 more Smart Citation

Some Observations on Dependency Analysis of SOA Based Systems

Kumar¹,

Ratneshwer²

2016

IJITCS

View full text Add to dashboard Cite

Abstract-This paper presents some observations on Dependency Analysis of Service Oriented Architecture (SOA) based systems. In general, dependency analysis is based on the internal properties of artifacts (objects/components/services) and inter-relationship between the artifacts in the system. In order to make a dependency analysis for SOA based systems, one have to consider the special features of SOA that make them different with other approaches. This paper surveys the previous works taken on dependency analysis of service oriented systems. The present work provides insights about definitions related to service dependency, the modeling and analysis techniques of service dependency analysis, failure results to service dependence and some research challenges of the topic.The contribution of this paper is for novice researchers working on this topic as they can get an overview of dependency analysis of SOA based systems for their further research.

show abstract

Section: (C) Artificial Intelligence and Other Approachmentioning

confidence: 99%

Section: (C) Artificial Intelligence and Other Approachmentioning

confidence: 99%

Some Observations on Dependency Analysis of SOA Based Systems

Kumar¹,

Ratneshwer²

2016

IJITCS

View full text Add to dashboard Cite

show abstract

“…service-quality-based fault management. The authors also presented a framework in [3] to automatically determine the impact of resource failures with respect to services and service level agreements by monitoring the service quality from inside and outside the service provider and also by incorporating information about the current and expected future service usage. The research in [4] aims at addressing the issues with respect to the service orientation in the IT management industry.…”

Section: Literature Review and Frameworkmentioning

confidence: 99%

“…In order to achieve the strategic alignment between business and IT, prompt response in the management system to discover and prioritize incident from its business objective and user importance for service continuity is essential. As suggested in [3], it is desirable to determine the impact onto services and Service Level Agreement (SLA) when problems with resources or sub-services are detected.…”

Section: Service Impact Analysismentioning

confidence: 99%

Adoption of business continuity planning processes in IT service management

Wan

Chan

2008

2008 3rd IEEE/IFIP International Workshop on Business-Driven IT Management

View full text Add to dashboard Cite

Abstract-For any fault of the same severity level, traditional fault discovery and notification tools provide equal weighting from business points of view. To improve the fault correlation from business perspectives, we proposed a framework to automate network and system alerts with respect to its business service impact for proactive notification to IT operations management. This paper outlines the value of business continuity planning (BCP) during the course of service impact analysis, placing particular emphasis on the business perspective in the processes of IT service management. The framework explicitly employs BCP relevant processes in order to identify the relationships between business services and IT resources A practical case in IT operations to illustrate the concept was then conducted.

show abstract

Section: Introductionmentioning

confidence: 99%

Specification of Dependencies for It Service Fault Management

Hanemann¹,

Schmitz²,

Marcu³

et al. 2006

Proceedings of the First International Conference on Software and Data Technologies

View full text Add to dashboard Cite

Abstract:The provisioning of IT services is often based on a variety of resources and underlying services. To deal with this complexity the dependencies between these elements have to be well-known. In particular, dependencies are needed for tracking a failure in a higher-level service being offered to customers down to the provisioning infrastructure. Another usage of dependencies is the impact estimation of an assumed or actual resource failure onto the services to allow for decision making about appropriate measures.Starting from a set of requirements an analysis of the state-of-the-art shows the contributions and limitations of existing research approaches and industry tools for a configuration management solution with respect to the dependencies. To improve the current situation a methodology is proposed to model dependencies for given service provisioning scenarios. The proposed dependency modeling is part of a larger solution for an overall service management information repository.

show abstract

A framework for failure impact analysis and recovery with respect to service level agreements

Abstract: In today's IT service market customers urge providers to grant guarantees for quality of service (QoS)

Cited by 23 publications

References 12 publications

Some Observations on Dependency Analysis of SOA Based Systems

Some Observations on Dependency Analysis of SOA Based Systems

Adoption of business continuity planning processes in IT service management

Specification of Dependencies for It Service Fault Management

Contact Info

Product

Resources

About