This paper is related to the field of digital-informed modelling of heritage assets (HBIM). The scientific literature has been addressing this topic for years with many different facets: focusing digitalization on the analysis and modelling of heritage asset geometries, construction, development over time, or the representation of materials and degradations. This research aims not only to optimize the common digital workflows but also to demonstrate the effectiveness of digitalization and virtual reality applications in preserving the memory of places. Furthermore, a strategy for the maintenance of cultural heritage through virtual reality in a participatory process is proposed. The applied method develops appropriate new workflows and tools to enable enjoyment of monuments of the developed case study remotely; moreover, it allows the creation of content from ordinary users that can be incorporated into the digital models over time. Therefore, virtual and augmented reality environments are proving to be effective methods even for non-experts to understand space, allowing for active citizenship involvement.