A framework for measuring student and staff satisfaction with university campus facilities

Kärnä, Sami; Julin, Päivi

doi:10.1108/qae-10-2013-0041

Cited by 68 publications

(40 citation statements)

References 34 publications

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“…Location of the institution (M=3.56, SD=0.65) ranked fifth among the constructs, the most important factor being institution accessibility, followed by outdoor area cleanliness, location overall, security and availability of parking. Kärnä and Julin (2015) also stressed the importance of location, safety, car parking arrangements and outdoor area cleanliness.…”

Section: Discussionmentioning

confidence: 99%

“…According to Tsinidou, Gerogiannis, and Fitsilis (2010), too, the location of the higher education institution seems to be an issue for students, since they report transport cost and the frequency of the transport service as factors important to them. Meanwhile, Kärnä and Julin (2015) stress the importance of bus stop locations, maintenance of cycle-ways and walkways and safety. According to their results, car parking arrangements and outdoor area cleanliness are also very important to students.…”

Section: Location Of the Higher Education Institutionmentioning

confidence: 99%

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Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education

2018

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Background and purpose: Competition among higher education institutions is intensifying and such institutions are increasingly directing efforts towards improving their ranking. In this context, both high-quality programmes and student satisfaction have become major goals of universities. In our study, we tried to identify the importance of various factors influencing student satisfaction in higher education institutions.Design/Methodology/Approach: A paper-and-pencil survey was carried out in the 2017/18 academic year at the University of Maribor in Slovenia. Students were verbally informed of the nature of the research and invited to freely participate. They were assured of anonymity. Mean values and standard deviations of the responses were calculated. Friedman test was conducted to assess which satisfaction factors were a priority for the students. Independent samples t-test was used to examine whether a significant difference exists between specific groups. The correlations between satisfaction factors and selected study variables (age, average grade and readiness to spread information) were tested using Pearson correlation coefficients.Results: The study results revealed that the most important factors influencing student satisfaction were teaching staff, followed by administrative support, programme issues, physical environment, location of the institution, social life and support facilities. Significant differences between the genders were found for two satisfaction criteria, i.e. programme issues and administrative support, both being more important to women than men. We also found that the higher the level of the class, the lower was the importance of the satisfaction factors.Conclusion: The results of this study indicate that higher education institutions need to focus efforts on improving the quality of teaching aspects so as to respond to the needs of their students, but also that they should not neglect non-teaching factors, especially regarding the physical environment. With improving these factors institutions can raise students’ satisfaction, gain on the reputation and impact future enrolment.

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Section: Discussionmentioning

confidence: 99%

Section: Location Of the Higher Education Institutionmentioning

confidence: 99%

Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education

2018

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“…The fund from the organisations can provides both of these. The availability of funds is the primary motivation factor that can be provided by an organisation for academic staff; for example, the availability of funds to build a research laboratory will enhance the satisfaction of academic staff and increase the number of publications [75].…”

Section: Organisational Factorsmentioning

confidence: 99%

The Influence of Personal and Organizational Factors on Researchers’ Attitudes towards Sustainable Research Productivity in Saudi Universities

et al. 2019

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Purpose: This paper studies organisational and personal factors affecting the behaviour of academic staff in Saudi universities. It seeks to investigate the beliefs of academic staff regarding the use of ICT and other factors to enhance the productivity of their scientific research. Also, this study aims to improve the sustainability of publication in Saudi universities. ICT includes using the library system for accessing research repository databases such as Science Direct, Web of Science, Scopus, etc. and other factors. The authors also developed the Importance Performance Map Analysis (IPMA) for these factors in order to provide guidelines for Saudi universities to build university systems to manage and measure the research productivity of academic staff. In summary, this research identifies factors critical to enhancing research productivity in Saudi universities. This will help to improve the sustainability of publication in Saudi universities. By enhancing the sustainability of publication, the reputation of Saudi universities will be improved and the reputation of academic staff in Saudi universities. As well the sustainability of publication will assist the promote of Saudi academic staff. Approach: This paper analysed 200 papers related to the enhancement of research productivity from various research databases such as Science Direct, IEEE and Scopus. We included the usage of ICT in research analysis, university policy, university research funding and the number of publications published by academic staff. The authors used different databases and systematic literature reviews (SLR) to find the most important factors which could improve research productivity in universities. An online questionnaire answered by 375 academic staff from four developing Saudi universities that are Taif University, Taibah University, Jeddah University, Hail University-was used to determine the relationship between information technology factors and research performance together with other factors such as university policy, international collaboration, research funding and job satisfaction. In this study, we used SmartPLS v3 to analyse the results from the questionnaires. Findings: The results show that personal factors such as personal use of ICT and organisational factors such as job satisfaction, university policy, IT funding, international collaboration and the level of ICT use in the university have positive effects on scientific research productivity among academic staff at Saudi universities. Those results are based on the beliefs of academic staff regarding the use of information Sustainability 2019, 11, 4804 2 of 28 technology for research purposes and other factors. This paper finds that university policy recorded an importance of 0.523, job satisfaction was 0.224, international collaboration was 0.103, personal use of ICT was 0.102, the level of using ICT in the university was 0.074 and the importance of ICT funding was -0.156. Also, the results from SmartPLS show that university policy has a 0.215 effect size on res...

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“…Occupants' satisfaction with the performance of their buildings reflects the quality of design, construction, operation and management of the facilities serving the buildings. In the higher education sector, student housing provisions and operations have a significant influence on the competitiveness of the education environment [ 13 , 24 , 31 ]. Dormitory quality is an important factor that affects students’ decisions when choosing which university to study at.…”

Section: Introductionmentioning

confidence: 99%

Gap theory based post-occupancy evaluation (GTbPOE) of dormitory building performance: A case study and a comparative analysis

Hou

Lai

Edwards

2020

Building and Environment

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Student housing significantly influences the quality and competitiveness of the university education environment. Whereas the traditional post-occupancy evaluations (POEs) of buildings have typically focussed on investigating users' satisfaction, an earlier study developed the gap theory based post-occupancy evaluation (GTbPOE) method, by which both the users' expectation and satisfaction (viz. performance gap) of a university dormitory were investigated. To validate the applicability of the GTbPOE method, further research was undertaken to evaluate the building performance of another dormitory. Using face-to-face interviews, responses of 104 dormitory users were collected, of which the relative importance ratings of six essential aspects (namely: visual comfort, thermal comfort, aural comfort, fire safety, hygiene, and communication via information technology) were analyzed via the Analytic Hierarchy Process (AHP). A series of gap analyses on the users' expectation and satisfaction levels corroborated the existence of the adaptation effect on the users’ perception: that is, the longer the stay, the smaller the performance gap. A comparative analysis on the findings between the two dormitories - one from the earlier study and the other from the present study - further demonstrated the usefulness of the GTbPOE method in benchmarking building performance. Adoption of this method in future POE studies will enable reliable identification of any shortcoming in building performance and hence, can form the basis for improvement measures to augment the performance of buildings within the built environment.

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A framework for measuring student and staff satisfaction with university campus facilities

Cited by 68 publications

References 34 publications

Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education

Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education

The Influence of Personal and Organizational Factors on Researchers’ Attitudes towards Sustainable Research Productivity in Saudi Universities

Gap theory based post-occupancy evaluation (GTbPOE) of dormitory building performance: A case study and a comparative analysis

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