A Framework for Quantifiable Process Improvement through Method Fragments in Situational Method Engineering

Ogbuachi, Michael Chima; Podder, Itilekha; Bub, Udo; Huseynli, Murad

doi:10.1145/3503047.3503535

Cited by 2 publications

(2 citation statements)

References 16 publications

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“…In comparison to the methodological framework, which serves as a catalog of use cases for process improvement (Vanwersch et al, 2016) and primarily focuses on generating ideas for undertaking renovations, the BPM method engineering framework is primarily concerned with effectively connecting the chosen ideas into a practical BPM method. The same challenge is also addressed by the framework for quantifiable process improvement (Ogbuachi et al, 2021), which outlines the method fragment using a concept called Reduced Fragment Descriptor (RFD). The method's composition relies on linking input and output elements from various RFDs (similar to the previously described concept of method component interface).…”

Section: Discussionmentioning

confidence: 99%

“…Method engineering aims to construct methods for developing information systems and software solutions (Franch et al, 2018;van Steenbergen et al, 2019;Dehghani & Ramsin, 2023). However, over time, its concepts and procedures began to be used in BPM for modeling architectures and optimizing business processes (Gonzalez-Lopez et al, 2022; Ogbuachi et al, 2021). The discipline of method engineering uses the terms method and methodology as synonyms, with most authors preferring the term method.…”

Section: Theoretical Basismentioning

confidence: 99%

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Developing and tailoring business process management methods using the situational method engineering approach

Lahajnar,

Rožanec

2023

Problems and Perspectives in Management

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Effective business process management is one of the key tasks of every organization if it wants to compete successfully on the market and satisfy the needs of its customers. Although there are many established best practices, techniques, and more or less complex methods in business process management, no approach can fulfill a typical organization’s needs and wants. The key to success lies in developing new or adapting existing approaches for business process management to suit the unique characteristics of individual organizations and projects. This demands a solid methodological framework and a clearly defined work process. The aim of the paper is to apply situational method engineering concepts within the realm of business process management, thereby tackling the challenge mentioned above. As a result, a situational method engineering framework is defined to construct and customize business process management methods. The study proposes the conceptual foundations of the framework and a set of processes for constructing holistic and tailored methods that cover various aspects of business process management (analysis, modeling, management, etc.). The basis of the framework is represented by general method components at a higher level of abstraction, which are assembled into holistic methods via interfaces and are transformed into versions adapted to specific situations using tailoring rules. The practical applicability of the proposed framework is validated through its implementation in a project at a large manufacturing company, where it is used to develop both a general and customized business process management method.

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Section: Discussionmentioning

confidence: 99%

Section: Theoretical Basismentioning

confidence: 99%

Developing and tailoring business process management methods using the situational method engineering approach

Lahajnar,

Rožanec

2023

Problems and Perspectives in Management

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Development of a Method for the Engineering of Digital Innovation Using Design Science Research

2022

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This paper outlines the path towards a method focusing on a process model for the integrated engineering of Digital Innovation (DI) and Design Science Research (DSR). The use of the DSR methodology allows for achieving both scientific rigor and practical relevance, while integrating the concept of innovation strategies into the proposed method enables a conscious approach to classify different Information Systems (IS) artifacts, and provides a way to create, transfer, and generalize their design. The resulting approach allows for the systematic creation of innovative IS artifacts. On top of that, cumulative DSR knowledge can be systematically built up, facilitating description, comparability, and reuse of the artifacts. We evaluate this newly completed approach in a case study for an automated conversational call center interface leveraging the identification of the caller’s age and gender for dialog optimization, based on machine learning models trained on the SpeechDat spoken-language resource database. Moreover, we validate innovation strategies by analyzing additional innovative projects.

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A Framework for Quantifiable Process Improvement through Method Fragments in Situational Method Engineering

Cited by 2 publications

References 16 publications

Developing and tailoring business process management methods using the situational method engineering approach

Developing and tailoring business process management methods using the situational method engineering approach

Development of a Method for the Engineering of Digital Innovation Using Design Science Research

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