A framework for the integration of knowledge management and business process management

Abstract

Recently, several attempts have been made to introduce the process concept to knowledge management (KM) or the knowledge concept to business process management (BPM) in order to combine the advantages of the two approaches. However, clear description about their interrelationship or a comprehensive framework to combine them has not been provided. This paper explores how KM and BPM can complement each other and proposes a framework to integrate the two paradigms. The concept of process knowledge proposed by this paper focuses on the importance of business processes as knowledge, which is overlooked by existing KM or BPM research efforts. The paper proposes a framework that combines and extends the functionalities of existing knowledge management systems (KMSs) and business process management systems (BPMSs) by identifying the functionalities required to manage process knowledge from the lifecycle perspective of both knowledge management and business process management. A prototype system is also presented to demonstrate the feasibility of the proposed framework.

Maturidade Em Gestão De Processos De Negócios Sob a Perspectiva Da Gestão Do Conhecimento

“…Com isso, os processos de negócios são percebidos como uma sequência sócio-cognitiva com diferentes fontes de conhecimento e informação, que necessitam ser gerenciadas para gerar valor, ou seja, a modelagem dos processos abarca a complexidade das atividades de gestão do conhecimento (Adamides & Karacapilidis, 2006). Portanto, considera-se que a GC busca o aumento da qualidade das atividades organizacionais pela gestão do ciclo de conhecimento e a BPM visa a melhoria contínua dos processos de negócio (Choi, Jung, & Song, 2004 O questionário contempla 7 (sete) dimensões de um conjunto de capacidades de BPM.…”

Organisation structure, reward and communication design for implementation of knowledge management solution

“…The detailed review on process, environment, reward and communication design in the context of KM is carried out and relevant literature is indicated here. Choi et al (2004) explored the framework for KM and business process management and integrated the two paradigms into a single framework. Chen et al (2006) developed an integrated supply chain management (SCM) model by combine system, coordination and integration thinking, which improve a firm's efficiency and effectiveness.…”

A knowledge management system introduction model for small- and medium-sized enterprises

“…There are lots of articles (Alazmi and Zairi, 2003;Bassi, 2000;Choi et al, 2004;Choi, 2000;Davenport and Prusak, 1998;Finneran, 1999;Greengard, 1998;Haxel, 2001;Heising, 2001;Holsapple and Joshi, 2000;Skyrme and Amidon, 1999;Steels, 2000;Szulanski, 1996;Trussler, 1998;Wiig, 1996;Liebowitz, 2004) illustrating how factors influence the successful implementation of knowledge management. Four kinds of factors, inspired by ISO 9001:2000 process model, are extracted: top management's responsibility, resources and infrastructure, knowledge related processes, and measurement and reward (presented in Figure 1).…”