A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan

Hsieh, Ying-Jiun; Huang, Lan Ying; Wang, Chi Tai

doi:10.1007/s11628-012-0134-1

Cited by 26 publications

(14 citation statements)

References 43 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The main challenge in the field of LSS in the financial sector during implementation is the lack of study that makes it difficult for the organizations to learn and implement the same (Heckl et al, 2010;Lokkerbol et al, 2012;Mahmutaj et al, 2015;Snee and Hoerl, 2007;Wang and Hussain, 2011). This result seems to lack common criteria to access the project progress, success and complexity (Hsieh et al, 2012;Buavaraporn and Tannock, 2013). Furthermore, researchers have observed that there is no certain understanding of the usage of LSS tools and systems in financial service organizations (Delgado et al, 2010).…”

Section: Lean Six Sigma In Financial Sectormentioning

confidence: 99%

A structured review of Lean Six Sigma in various industrial sectors

Singh

Rathi

2019

IJLSS

177

137

View full text Add to dashboard Cite

Purpose The purpose of present study is to expose the detailed review for benefits and challenges about implementation of Lean Six Sigma (LSS) in business organization and spread of LSS literature in term of various sectors wise, research methodology wise and journal wise. Design/methodology/approach This paper covers the literature on LSS from 2000 to 2018. The authors have selected a large number of research papers using the keywords as Lean Six Sigma implementation in automotive, micro small medium enterprises, health care, education, financial sectors and many more. A total of 216 research papers have been reviewed on LSS distribution of sector wise, research methodology adopted, active countries, year of publication and critical barriers in implementation of LSS. Findings The present literature classifies the spread of LSS in four important sectors of manufacturing, health care, human resource, financial and education. It presents the critical barriers and benefits of LSS implementation in various sectors mentioned above and an important research gap, where practitioner/researcher can focus more during their research on LSS. Practical implications It is important for industry, researchers and LSS practitioners to be aware about challenges and success factor during LSS implementation in various sectors such as manufacturing, education, financial, human resource and health care. Hence, this paper could provide significant and valuable insights to industry and practitioners for successful implementation of LSS projects. Social implications LSS results in reduced waste, defects and improve process, which in turn provide high-quality products at minimum cost, and this leads to customer delight, which ultimately raises the societal living standard. The results encourage LSS practices without fear because there is a huge discussion of near about all success and failure parameters about LSS. Originality/value To the authors’ best knowledge, no studies have still covered the literature review of LSS implementation in three different sectors: manufacturing, service and process. The present study was mainly focused on presenting a systematic review of literature in said sectors and found the gap between current status and future direction for the implementation of LSS in different areas.

show abstract

Section: Lean Six Sigma In Financial Sectormentioning

confidence: 99%

A structured review of Lean Six Sigma in various industrial sectors

Singh

Rathi

2019

IJLSS

177

137

View full text Add to dashboard Cite

show abstract

“…Lean Seis Sigma tiene como objetivo el estudio del "flujo de valor", que utiliza herramientas estadísticas para analizar la estabilidad del proceso tecnológico para reducir el desperdicio y la variación del proceso (Chen, 2013). Así mismo, la relación entre Seis Sigma y el servicio en algunas investigaciones (Hsieh et al, 2012) se nombra como Servicio transaccional de Seis Sigma debido a que brinda a las organizaciones un enfoque disciplinado para mejorar la eficiencia del servicio (es decir, ahorrar tiempo y costos) y su eficacia.…”

Section: Seis Sigma En El Serviciounclassified

Evaluación de la calidad del servicio por medio de seis sigma en un centro de atención documental en una universidad

Delahoz-Domínguez

Fontalvo

2020

Form. Univ.

View full text Add to dashboard Cite

Esta investigación propone un método de evaluación de la calidad del servicio en un centro de atención documental en una universidad. Desde un enfoque cuantitativo y racional se estableció un método fundamentado en las teorías de calidad del servicio y el concepto de Seis sigma. Se analizaron dos periodos de estudio y se contextualizaron las métricas asociadas con los criterios de evaluación. Se determinaron tres métricas de Seis Sigma, valor de defectos por partes por millón (DPMO), el nivel Z y el rendimiento. En los resultados, todas las dimensiones evaluadas en febrero presentaron un nivel de sigma mayor con respecto al que obtuvieron en enero, así como una disminución de los defectos por partes por millón de un periodo al otro, es decir mejoró la calidad del servicio y se disminuyeron costos, salvo para la dimensión de calidad 'Respuesta pertinente'. Adicionalmente, mediante el cálculo del rendimiento se encontró, que para la mayoría de los criterios de evaluación de la calidad se mantuvieron por encima del 90%. Esta investigación evidencia la pertinencia de articular conceptos de calidad del servicio con las métricas de Seis Sigma, permitiendo diseñar un estándar de rendimiento del servicio para el mejoramiento de la calidad.

show abstract

“…Matrix and prioritization grids can provide assistance when trying to select patient safety projects in that context. They involve assessing criteria, such as urgency, level of impact, likeliness of occurrence, complexity, and anticipated value of the safety project [ 3 – 5 ]. FMEA methodology is similar to the matrix and prioritization grids in that it provides a systematic prioritization of factors.…”

Section: Commentarymentioning

confidence: 99%

Prevention is better: the case of the underutilized failure mode effect analysis in patient safety

Goodrum

Varkey²

2017

Isr J Health Policy Res

View full text Add to dashboard Cite

Prospective hazard analysis methodologies, like failure modes and effects analysis (FMEA), have been tried and tested in the engineering industry and are more recently gaining momentum in healthcare. Considering FMEA’s evidence based successes, this commentary makes the case that healthcare is underutilizing the methodology by relying on retrospective hazard analysis. Healthcare leaders should determine where prospective hazard analysis principles could be better built into care delivery planning and processes that will enhance patient safety.

show abstract

A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan

Cited by 26 publications

References 43 publications

A structured review of Lean Six Sigma in various industrial sectors

A structured review of Lean Six Sigma in various industrial sectors

Evaluación de la calidad del servicio por medio de seis sigma en un centro de atención documental en una universidad

Prevention is better: the case of the underutilized failure mode effect analysis in patient safety

Contact Info

Product

Resources

About