A Framework of Cost Drivers for Robotic Process Automation Projects

Axmann, Bernhard; Harmoko, Harmoko; Herm, Lukas-Valentin; Janiesch, Christian

doi:10.1007/978-3-030-85867-4_2

Cited by 14 publications

(7 citation statements)

References 23 publications

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“…Meta-analysis does not emphasize the findings of various studies, but the data [31] . This method has been used in several scientific papers, including by Axmann et al (2021) to identify RPA cost drivers [6]. Using a similar method information/data on RPA benefits have been collect and classified into four BSC perspectives.…”

Section: Meta-analysismentioning

confidence: 99%

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The Assessment Model of Robotic Process Automation (RPA) Project Using Benefit Study and Balanced Scorecard (BSC) Approach

Axmann,

Harmoko

2024

Teh. glas. (Online)

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Assessing Robotic Process Automation (RPA) projects is challenging, especially for small and medium-sized enterprises (SMEs) with limited resources. The most common approach, cost-benefit analysis, measures the financial success of a project, but it does not capture all RPA benefits, which can lead to erroneous decisions about starting, continuing, delaying, or stopping an RPA project. This research presents a novel RPA project assessment model that combines a benefits approach with the balanced scorecard (BSC) framework. The model identifies RPA benefits from the scientific literature and classifies them into four BSC indicators: financial, business process improvement, customer satisfaction, and learning and development. SMEs can easily use the model by comparing expected and actual benefits to make quick and holistic decisions. The model's simplicity, ease of use, and ability to reveal both monetary and non-monetary RPA benefits make it a valuable tool for SMEs.

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Section: Meta-analysismentioning

confidence: 99%

“…However, automation in the office is not easy to implement. The biggest challenge does not only come from technology but also from decision-makers in the company who are not fully convinced about technology and its benefit to the organization [4][5][6].…”

Section: Introductionmentioning

confidence: 99%

The Assessment Model of Robotic Process Automation (RPA) Project Using Benefit Study and Balanced Scorecard (BSC) Approach

Axmann,

Harmoko

2024

Teh. glas. (Online)

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“…The most common key performance indicators (KPIs) for RPA bots have, from the start, been full time equivalent (FTE) hours saved and from these, the return on investment (ROI) of process automation has subsequently been calculated (Axmann et al, 2021;Wewerka and Reichert, 2020). In the early days of implementing RPA in organizations, this was also one of the main indicators for selecting processes for automation (Anagnoste, 2017;Willcocks et al, 2015b).…”

Section: Measuring Rpa Performancementioning

confidence: 99%

Towards Discovering Erratic Behavior in Robotic Process Automation with Statistical Process Control

Průcha

2023

SSRN Journal

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“…However, there are further areas that have not been exposed properly. For instance, in the area of RPA assessment, most studies still focus on technology & economic perspectives [3,40]. However, the human perspective is scarcely researched and mainly reflects the implications on employees [33], while broader social & human perspectives are still ruled out.…”

Section: Introductionmentioning

confidence: 99%

“…The automation project failure is characterized by the inability to achieve goals and mitigate risks. It is caused by technology failure [23], human failure [30], and economic failure [3]. Economic failure can be detected by visualizing the financial implications of a project using the VoFI method.…”

Section: Introductionmentioning

confidence: 99%

Identifying the Socio-Human Inputs and Implications in Robotic Process Automation (RPA): A Systematic Mapping Study

Harmoko

Ramirez

Enríquez

et al. 2022

Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum

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Recent studies show that the success rate of Robotic Process Automation (RPA) projects is between 50 and 70%. In cases where they are not successful, most failures are caused by organizational factors, i.e., people and their social environment. People in the organization have a significant influence on the success of a RPA project. Likewise, the implementation of RPA will bring some implications to them as well. This research is a preliminary study on visualization socio-human implications (VoSHI) in the RPA projects. As one of the office automation technologies, the application of RPA provides economic benefits and social implications. Unfortunately, most studies highlight the benefits and lack discussions on the impact of RPA on humans. This paper presents a systematic mapping study to analyze the current state-of-the-art on this topic, recognizing the socio-human implications of RPA implementations described in the literature. The research analyzed 56 primary studies selected from both academic digital libraries and grey literature. The results showed 16 positive and 6 negative implications of RPA implementations for humans and their social environment. Furthermore, this research also found 6 positive and 13 negative inputs contributed by humans, which can influence RPA implementations.

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A Framework of Cost Drivers for Robotic Process Automation Projects

Cited by 14 publications

References 23 publications

The Assessment Model of Robotic Process Automation (RPA) Project Using Benefit Study and Balanced Scorecard (BSC) Approach

The Assessment Model of Robotic Process Automation (RPA) Project Using Benefit Study and Balanced Scorecard (BSC) Approach

Towards Discovering Erratic Behavior in Robotic Process Automation with Statistical Process Control

Identifying the Socio-Human Inputs and Implications in Robotic Process Automation (RPA): A Systematic Mapping Study

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