A frontier in organizational and business process innovation in service management through lean six sigma Kaizen project implementation

This research will analyze the business process for transfer payment transactions inside one of the Liquid Petroleum Gas (LPG) distributor companies in Bandung. This research aims to understand the current situation of the business process, give a solution for the business issue faced by the company, and speed up the business process. The analysis in this research was done by using two methodologies, customer value chain analysis and business process simulation. This research used customer value chain analysis to visualize the flow of information regarding the transaction payment from the customer to the company. This research used business process simulation to calculate the processing speed of the current situation to determine that the process is possible to be improved. For the simulation, this research utilized iGrafx software. The research founds that in this LPG distributor company, there is a problem of undetected transfer payment. This business issue creates opportunity loss and bottleneck in the company. This research found that the company's current business process for transfer payment transaction is not efficient enough. Simulation results supported this finding and became the basis for developing some alternative solutions for this business issue. This research proposed three possible solutions based on an information technology system to solve the issue. The targets for alternative solutions are eliminating the undetected transfer payment cases and increasing the company sales number by making the business process more efficient.

Section: Literature Reviewmentioning

confidence: 99%

Business Process Analysis for Transfer Payment Transaction Case Study: An LPG Distributor Company in Bandung

2019

“…According to (Verzuh, 2015) although considerable developments in procurement have been made in previous decades, for instance, in the form of the centralised procurement systems, Just in Time (JIT) and Total Quality Management (TQM) programmes, this has happened for the most part, in economically developed countries. In various economies of developing countries, procurement has not had such a critical effect in the project management industry (Alarcón, Rivas, & Serpell, 1999;Dasig Jr, 2017;Mehra & Inman, 2004). Kaspar and Puddephatt (2012) underscores the above by pointing out that little effort is made to warrant that policies, rules and institutional frameworks governing the procurement system are maintained, especially in terms of ensuring that business or client funds are divided out in the utmost efficient and economical way so that the system delivers the best value for money.…”

Section: Challenges Facing Procurementmentioning

confidence: 99%

Effects of Procurement Processes on Project Execution in A Project Management Company in Cape Town, South Africa

Kafile,

Fore

2018

Accentuating the compelling procurement challenges in project execution, which comprises supplier-related issues, strategy selection issues, cost reduction and savings achievement factors, data accuracy issues, and stakeholder management concerns, this study envisioned uniting the challenges that occur in procurement processes the effects these challenges have on project execution. To clearly illustrate the magnitude of challenges faced in procurement processes, a project management company in Cape Town, South Africa, was chosen as the subject of study. The data of this study was collected through means of quantitative method on the company under study whereby a survey questionnaire was disseminated to participants for self-administering, and the data collected were analysed using version 25 of the Statistical Package for Social Sciences (SPSS) software. The results of this study suggest that lack of training of the project team, corruption, favouritism, fraud and delays from suppliers are the major causes of poor procurement, and these results agree to the main thrust of the literature reviewed in the study that any lack of training, policy compliance and consistency in compliance of law will cause failure and challenges in any organisation. This study further aimed to add input to the existing body of knowledge concerning the effects of procurement processes on project execution in project management and to contribute to the existing literature in procurement management. Considering the challenges mentioned above, it is to be hoped that the study would be of interest to project managers, the South African workforce, individuals, and academics in general, and valuable to all those seeking improvement in the field of project management.

“…The innovations become necessary when the production activities are shortened and the cost for the Research and Development (R&D) is increased. By doing so, the complexity of the technology and the time taken for the production process can be reduced (Dasig Jr, 2017;Lancker et al, 2016).…”

Section: Innovation Success Factorsmentioning

confidence: 99%

The Effect of Innovation Success Factors Towards Organizational Performance in Automotive Industry

Humaidi,

Shahrom,

Abdullah

2018

Organizational performance is essential and necessary for every organization to properly create and sustain a healthy and effective results-oriented culture. In an economy increasingly driven by technological change, businesses need to stay abreast of the latest innovations to keep their competitive edge and access new market opportunities. Therefore, to excel in business, organizations must pay attention, especially to their technology implementation process. This study aims to analyze the effect of technology innovation that contributes to organizational performance. The innovation success model was adapted, focusing on three factors (technology selection, technology capability and technology management capability), and this study also added a successful technology implementation into the new framework. 131 questionnaires were distributed to 8 automotive companies in Shah Alam, Selangor. Based on the data analysis, the result showed that all the innovation success factors and successful technology implementation positively influence organizational performance. Technology capability is shown to be the strongest effect on organizational performance, among others. This study will hope to provide a guideline to the management of the automotive industry on how to improve their organizational performance through innovation.