“…BSC, as a strategic management system, improves the management of information in organizations (Huang, 2009). The BSC framework has been applied in many types of research and various management fields such as supply chain management (Aliakbari Nouri et al , 2019), research and development projects (Purnomo and Sutanto, 2019), commerce (Rickards, 2007; Shan et al , 2019), marketing (Abedian et al , 2021a), enterprise resource planning (Kajtazi and Holmberg, 2019; You and Wu, 2019), business (Bénet et al , 2019; Hamamura, 2019), quality function deployment (Dincer et al , 2019) and research and development (R&D) (Salimi and Rezaei, 2018).…”