“…Introduction COVID-19 poses one of the most substantial peacetime challenges facing business and government in the past 100 years. Changes in the external environment, often expressed in terms of business and economic cycles, together with crisis events are part of the "normal" issues that confront business and the service sector and to which they must anticipate, prepare, mitigate and respond (Gaddum, 2002;Elliott et al, 2005;Smith, 2005;Yoshida and Deyle, 2005;Zolin and Kropp, 2007;Priporas and Poimenidis, 2008;Xiao and Peacock, 2014;Li et al, 2019;Nocera and Gardoni, 2019). Services crisis and disaster related research occurs at different scales and includes assessments of industry sectors, businesses, organisations and specific elements of services management and marketing, including service relationships and recovery.…”