A holistic evaluation of Greek municipalities' websites

Abstract

This paper investigates the state of municipalities' websites in fifty major Greek cities. First, it presents GovQual, a comprehensive evaluation framework which consists of 140 criteria organized into 13 evaluation categories. Then, fifteen trained students evaluated fifty Greek municipalities' sites using GovQual. The results identified significant shortages related to the sites' Interactivity & Feedback, as well as E-Services & Applications. Differences among the various Greek geographical regions were also identified. Regions that are economically poor and faraway from the capital came behind. Suggestions for improvement and directions for future research are given.

Local government website usability on mobile devices: test results and recommendations

“…Public administration websites are usually investigated in a complementary and multidimensional way. Chatzopoulos and Economides (2009) tested websites of selected municipalities in Greece. They presented a comprehensive framework for assessing websites (GovQual), consisting of 140 criteria in 13 categories.…”

“…They presented a comprehensive framework for assessing websites (GovQual), consisting of 140 criteria in 13 categories. In their test population, they demonstrated significant gaps in terms of interactivity and available e-services (Chatzopoulos and Economides, 2009). Rodríguez et al (2008) proposed a framework for assessing design, content and services offered to citizens on websites of selected cities from various continents (n = 31).…”

E-Government Applications: Factors Affecting the Employees’ Satisfaction and Effectiveness in Greek Municipalities

“…Also, Hahamis et al (2005) indicated the main obstacles which among other things included the funding, employees' skills and training, internet penetration (for the public sector, business and citizens) and the integration of the new services. The evaluation of the provided services at municipalities' websites revealed a lack of interactivity, feedback, e-services and applications when their quality depended on their geographical regions (Chatzopoulos & Economides 2009). In the latter research, education for both citizens and staff was also proposed.…”

Understanding e-Justice and Open Justice Through the Assessment of Judicial Websites: Toward a Conceptual Framework

“…Other scholars have also assessed websites (Büyüközkan, 2009; Economides & Terzis, 2008; Henriksson, Yi, Frost, & Middleton, 2007; Sørum, Medaglia, & Andersen, 2009). Some researchers focus on specific domains such as tax and finance websites (Asiimwe & Lim, 2010; Saha, Nath, & Salehi-Sangari, 2012), overall usability (Chatzopoulos & Economides, 2009; Donker-Kuijer, de Jong, & Lentz, 2010; Kopackova, Michalek, & Cejna, 2010; Yücel & Ozok, 2010), assessing municipalities (Abanumy, Al-Badi, & Mayhew, 2005; Cassell & Hoornbeek, 2010; Ølnes, 2013; Van den Haak, de jong, & Schellens, 2009), accessibility (Becker, 2004; Chatzopoulos & Economides, 2009; Huang, 2007; Jones, 1999), or open government (Lourenço, 2013). However, most evaluation is regularly focused on executive branch websites, not legislative or judicial websites.…”