A hybrid model for learning from failures: The Hurricane Katrina disaster

Labib, Ashraf

doi:10.1016/j.eswa.2015.06.020

Cited by 35 publications

(25 citation statements)

References 38 publications

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“…Such classification of hybrid model as opposed to hybrid modelling was originally proposed by Shanthikumar and Sargent (1983). Hence the paper contributes to hybrid model and complements the application of other hybrid models in other applications (Stephen and Labib, 2018, Labib and Read, 2015, Ishizaka and Labib, 2014, Ishizaka et al, 2016, Ishizaka and Nemery, 2013.…”

Section: Theoretical Implicationsmentioning

confidence: 91%

Do five-star hotel managers know their customers’ priorities? An AHP-Prioritised scorecard study

Ishizaka

Quintano

Labib

et al. 2019

EMJB

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Purpose Regular surveys by the Malta Hotels & Restaurants Association indicate a substantial improvement in the financial performance of five-star hotels in Malta in recent years. Therefore, the purpose of this paper is to investigate if this positive performance is primarily due to customer centricity by management. Design/methodology/approach The assessment is based on the findings of a quantitative study that compared the results of a demand side (customer survey) with those of a supply side (management survey). In total, 24 decision-choice criteria were framed within the four perspectives (financial, customer, internal process and employee learning/growth) of the balanced scorecard. Actual and potential customers of five-star hotels and hotel managers were asked to rank the decision-choice criteria and the balanced scorecard perspectives. The multi-criteria decision analysis was carried out by means of the AHP. Findings The study showed that managers in the five-star hospitality sector in Malta are in harmony with customer expectations given the strong positive correlation between the results of the customer and management surveys. Research limitations/implications This research is limited to the island of Malta but can be easily replicated for other touristic destinations. Practical implications This study has implication for hospitality customers, hotel managers and policy makers to help them to identify weak areas of hotel performance and improve them. Originality/value The paper has developed a Prioritised scorecard, a new hybrid balanced scorecard and AHP. Targets are therefore prioritised, which allow a better allocation of scarce resources.

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Section: Theoretical Implicationsmentioning

confidence: 91%

Do five-star hotel managers know their customers’ priorities? An AHP-Prioritised scorecard study

Ishizaka

Quintano

Labib

et al. 2019

EMJB

Self Cite

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“…Furthermore, the integration of multicriteria decision-making (MCDM) methods such as analytical hierarchy process (AHP) with other risk assessment techniques such as FTA and RBD to provide a hybrid solution model is also very popular in literature. According to [23], the use of a single technique has limited capacity to represent complex realities. This is in contrast with the use of MCDAs that can facilitate development of hierarchy of problems, selection of alternatives, and allocation of values, as well as preferences elicited from participants in a group [24,25].…”

Section: Methodsmentioning

confidence: 99%

Assessment of Barriers to Knowledge and Experience Transfer in Major Maintenance Activities

Iheukwumere-Esotu

Yunusa‐Kaltungo

2020

Energies

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Systematic failure analysis generally enhances the ability of engineering decision-makers to obtain a holistic view of the causal relationships that often exist within the systems they manage. Such analyses are made more difficult by uncertainties and organisational complexities associated with critical and inevitable industrial maintenance activities such as major overhauls, outages, shutdowns, and turnarounds (MoOSTs). This is perhaps due to the ratio of tasks-to-duration typically permitted. While core themes of MoOSTs including planning, contracts, costing, execution, etc., have been the focus of most research activities, it is worth noting that the ability to successfully transfer and retain MoOSTs knowledge is still under-investigated. Effectively implementing a case study-based approach for data collection, the current study explores the harmonisation of various risk assessments (i.e., fault tree analysis and reliability block diagrams) and multicriteria decision analysis (MCDA) tools to investigate perceived barriers to MoOSTs knowledge management and experience transfer. The case study selected for this study is a dual process line all-integrated cement manufacturing plant (the largest of such process configuration in its region). The justification for this choice of industry was driven by the volume and frequency of MoOSTs executed each year (typically 4–1 per process line), thereby providing a good opportunity to interact with industrial experts with immense experience in the management/execution of MoOSTs within their industry. A multilayered methodology was adopted for information gathering, whereby baseline knowledge from an earlier conducted systematic review of MoOSTs practices/approaches provided fundamental theoretical trends, which was then complemented by field-based data (from face-to-face interviews, focus group sessions, questionnaires, and secondary information from company MoOSTs documentation). During the analysis, fault tree analysis (FTA) and reliability block diagrams (RBDs) were simultaneously used to generate the causal relationships and criticality that exist between identified barriers, while the MCDA (in this case analytical hierarchy process) was used to identify and prioritise barriers to MoOSTs knowledge management and experience transfer, based on sensitivity analysis and consistency of approach. The primary aim of this study is to logically conceptualise core barriers/limiters to knowledge in temporary industrial project environments such as MoOSTs, as well as enhance the ability of decision-makers to prioritise learning efforts. The results obtained from analysis of data identify three major main criteria (barriers) and 23 subcriteria ranked according to level of importance as indicated from expert opinions.

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“…Several authors have employed the hybrid approaches (two or more techniques) instead of the single methods (e.g. Tzeng and Huang, 2012;Labib and Read, 2015;Hosseini and Al Khaled, 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

An integrated approach to evaluate the risk of adverse events in hospital sector

Ortíz‐Barrios

Herrera‐Fontalvo

Rúa-Muñoz

et al. 2018

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Purpose The risk of adverse events in a hospital evaluation is an important process in healthcare management. It involves several technical, social, and economical aspects. The purpose of this paper is to propose an integrated approach to evaluate the risk of adverse events in the hospital sector. Design/methodology/approach This paper aims to provide a decision-making framework to evaluate hospital service. Three well-known methods are applied. More specifically are proposed the following methods: analytic hierarchy process (AHP), a structured technique for organizing and analyzing complex decisions, based on mathematics and psychology developed by Thomas L. Saaty in the 1970s; decision-making trial and evaluation laboratory (DEMATEL) to construct interrelations between criteria/factors and VIKOR method, a commonly used multiple-criteria decision analysis technique for determining a compromise solution and improving the quality of decision making. Findings The example provided has demonstrated that the proposed approach is an effective and useful tool to assess the risk of adverse events in the hospital sector. The results could help the hospital identify its high performance level and take appropriate measures in advance to prevent adverse events. The authors can conclude that the promising results obtained in applying the AHP–DEMATEL–VIKOR method suggest that the hybrid method can be used to create decision aids that it simplifies the shared decision-making process. Originality/value This paper presents a novel approach based on the integration of AHP, DEMATEL and VIKOR methods. The final aim is to propose a robust methodology to overcome disadvantages associated with each method.

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A hybrid model for learning from failures: The Hurricane Katrina disaster

Cited by 35 publications

References 38 publications

Do five-star hotel managers know their customers’ priorities? An AHP-Prioritised scorecard study

Do five-star hotel managers know their customers’ priorities? An AHP-Prioritised scorecard study

Assessment of Barriers to Knowledge and Experience Transfer in Major Maintenance Activities

An integrated approach to evaluate the risk of adverse events in hospital sector

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