A knowledge management framework for enhancing public sector performance

Al-Ahbabi, Sultan; Singh, Sanjay Kumar; Gaur, Sanjaya Singh; Balasubramanian, S.

doi:10.1504/ijkms.2017.10007249

Cited by 4 publications

(1 citation statement)

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“…Based on the literature, it appears that different aspects of KM can be identified that can benefit performance (Ode & Ayavoo, 2019;Singh Gaur et al, 2017). Earlier studies focus on KA and KS, two essential aspects of KM that have the potential to boost business performance (Daud & Yusoff, 2010;Kinyua et al, 2015).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Effect of Knowledge Application and Knowledge Storage on Bank Performance Through Fintech Innovation

Almuayad,

Chen,

Alammari

et al. 2024

International Journal of Knowledge Management

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Yemeni banks are generally performing well in terms of their operations, but their performance needs to be enhanced and developed using knowledge management as there haven't been many studies done yet on them. This article, therefore, aims to investigate the effect of knowledge application (KA) and knowledge storage (KS) on bank performance (BP) of Yemeni banks with mediating role of fintech innovation (FI). A sample size of 360 respondents from the banks were selected for the study. The authors used a Partial least squares structural equation modelling (PLS-SEM) to analyse the data. The study reveals that KA and KS positively and significantly impact bank performance. In addition, fintech innovation positively and significantly meadiates the relationship between KA, KS, and BP. This highlights the importance of FI in the effective use of knowledge and its impact on BP. These findings provide valuable insights for banks looking to improve their performance through effective knowledge management (KM) and the implementation of fintech innovations

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Section: Theoretical Backgroundmentioning

confidence: 99%

Effect of Knowledge Application and Knowledge Storage on Bank Performance Through Fintech Innovation

Almuayad,

Chen,

Alammari

et al. 2024

International Journal of Knowledge Management

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Modelos de gestión del conocimiento como herramientas de eficiencia en procesos organizacionales

Ciro-Atehortúa,

Bermúdez-Hernández,

Valencia-Arias

2023

Rev. virtual univ. catol. norte

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La gestión del conocimiento se ha convertido en una herramienta para procurar procesos duraderos y eficientes dentro de las organizaciones y garantizar que el conocimiento trascienda entre empleados y áreas de la empresa, a partir del uso adecuado de herramientas que les permita hacer una adecuada gestión del conocimiento. En ese sentido, el objetivo de este artículo es examinar herramientas, modelos y metodologías de gestión del conocimiento que puedan ser replicadas en algunas organizaciones, con especial énfasis las de tipo servicios. La metodología utilizada fue una revisión de literatura mediante la recolección de documentos en la base de datos SCOPUS, a partir de una ecuación de búsqueda que arrojó como resultado final 65 textos. Dentro de los resultados encontrados se analizaron 10 modelos de gestión del conocimiento, identificándose cómo la gestión del conocimiento, más que una herramienta tecnológica, busca la administración coherente de personas, cultura, buenas prácticas y estructura organizacional. Se logró identificar la importancia que representa el capital humano en estos procesos y prácticas, y la necesidad de plantear un modelo interactivo que busque la integralidad de los datos y mayor participación con el cliente.

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The Influence of Quality Management on Organization Performance

Sumardi

Fernandes

2021

International Journal of Applied Management Theory and Research

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The purpose of this research is the effect of the quality management system on service performance. The sample target was the organizations/fields of the consulting companies represented by the permanent experts or skilled manpower working accordingly with the field of construction planning services. Determination of the use of the sample was based on the rule of thumb in structural equation modeling (SEM), which amounted 10x20 indicators or 200 respondents. There is significant influence between the variables of the quality management system to service quality and company performance, but there is no significant effect on product characteristics. The quality management system focuses on earning user satisfaction by applying basic principles to the management of good companies. Organizations can apply the principles of quality management systems in some organizational processes; with the flexibility and benefits that exist, this quality management system could be a tool for business owners.

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A knowledge management framework for enhancing public sector performance

Cited by 4 publications

References 0 publications

Effect of Knowledge Application and Knowledge Storage on Bank Performance Through Fintech Innovation

Effect of Knowledge Application and Knowledge Storage on Bank Performance Through Fintech Innovation

Modelos de gestión del conocimiento como herramientas de eficiencia en procesos organizacionales

The Influence of Quality Management on Organization Performance

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