A Knowledge Management Success Model: Theoretical Development and Empirical Validation

Abstract

JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org. Ronald Freeze is a visiting Assistant Professor of Information Systems at the W.P. Carey School of Business, Arizona State University. He received his Ph.D. in Information Systems at Arizona State University. His broad research area is knowledge management. His research has been published in the Journal of Knowledge Management as well as AMCIS, ICIS, and HICSS conference proceedings.Abstract: We examine a knowledge management (KM) success model that incorporates the quality of available knowledge and KM systems built to share and reuse knowledge such as determinants of users' perception of usefulness and user satisfaction with an organization's KM practices. Perceived usefulness and user satisfaction, in turn, affect knowledge use, which in our model is a measure of how well knowledge sharing and reuse activities are internalized by an organization. Our model includes organizational support structure as a contributing factor to the success of KM Journal of Management Information Systems/ Winter 2006-7, Vol. 23, No. 3, pp. 309-347. © 2007 M.E. Sharpe, Inc. 0742-1222 / 2007.50 + 0.00. DOI 10.2753/MIS0742-122223031 1 3 1 0 KULKARNI, RAVINDRAN, AND FREEZE system implementation. Data collected from 150 knowledge workers from a variety of organizations confirmed 10 of 13 hypothesized relationships. Notably, the organizational support factors of leadership commitment, supervisor and coworker support, as well as incentives, directly or indirectly supported shared knowledge quality and knowledge use. In line with the proposed model, the study lends support to the argument that, in addition to KM systems quality, firms must pay careful attention to championing and goal setting as well as designing adequate reward systems for the ultimate success of these efforts. This is one of the first studies that encompasses both the supply (knowledge contribution) and demand (knowledge reuse) sides of KM in the same model. It provides more than anecdotal evidence of factors that determine successful KM system implementations. Unlike earlier studies that only deal with knowledge-sharing incentives or quality of shared knowledge, we present and empirically validate an integrated model that includes knowledge sharing and knowledge quality and their links to the desired outcome -namely, knowledge reuse.Key words and phrases: information systems success, knowledge management, knowledge management success, knowledge management systems, knowledge quality, knowledge reuse, knowledge sharing, system quality, user satisfaction.Knowledge management (KM) is evolving into a strategically important area for most organizations. Broadly, KM can be viewed as the process by which organizations leverage and extract ...

Enhancing knowledge sharing and research collaboration among academics: the role of knowledge management

“…Effective KM system quality can reduce the risk of losing valuable knowledge of members, besides allowing them to have an easy and quick sharing process. Better KM system quality enhances the effectiveness, accessibility and capability thus allowing the leveraging of KS practices (Kulkarni et al 2007). If the KM system in research universities is able to offer precise, dependable and reliable knowledge, the KM system would be able to produce swifter performance and more developed KM practices.…”

“…To encourage KS beyond the confines of a university, a KM system should provide appropriate functions with excellent qualities (Alavi and Tiwana 2002). KM system quality is an enhanced construct that originates from system quality in the information system field (Wu and Wang 2006), which may comprise of accessibility, user-friendliness for retrieval and input, search ability, flexibility in meeting needs, stability, documentation and response speed (Kulkarni et al 2007). Universities with better KM system availability and sophisticated KM system quality have a higher possibility of generating sources of sustainable development and growth in KM.…”

“…Kulkarni et al (2007) proposed that higher-learning institutions require sophisticated KM systems which are accessible and effortlessly leverage KM practices among academic staff. To encourage KS beyond the confines of a university, a KM system should provide appropriate functions with excellent qualities (Alavi and Tiwana 2002).…”

Knowledge Management Activity and Performance of University Hospital Employees

“…, 인센티브 [13][14][15], 주관 적 규범 [12,15], 지각된 행동통제력 [12,16] 등을 강조하였다. 또한 조 직적 요인에 대한 선행연구에서는 최고경영자의 지원 [17,18], 학습 조직 [19,20], 보상시스템 [15,21], 병원정보기술시스템 [17,22] (Table 6).…”

“…또한 조 직적 요인에 대한 선행연구에서는 최고경영자의 지원 [17,18], 학습 조직 [19,20], 보상시스템 [15,21], 병원정보기술시스템 [17,22] (Table 6). 1단계에서는 통제변수인 인구사회학적 특성변수만 고려 …”