A Knowledge Management System (KMS) using a storytelling-based approach to collect tacit knowledge

Abstract

Since the 1990s, Knowledge Management Systems (KMS) have been largely unsuccessful in the collection of tacit knowledge. The process, whether through direct input by the holder of the tacit knowledge or through an intermediary such as the collection of tacit knowledge through interviews and videos, has not succeeded. Reasons encompass the organizational (such as culture of the organization), the technological (example: poor tools), and the individual (example: knowledge is power, i.e. where experts with rare knowledge results in knowledge hoarding instead of transfer). The purpose of this study was to demonstrate that tacit knowledge could be successfully and consistently collected from the participants themselves and placed into a KMS using a storytelling-based approach. This study extended past research that collected stories for KMS' using interviews and videos by having participants directly entering their data, as stories, into a KMS. This was a new approach and it was posited that having participants use stories to enter their tacit knowledge themselves into a KMS would overcome their reluctance to provide tacit knowledge thus overcoming barriers to providing tacit knowledge into a KMS. The validation methodology was based upon three elements: the deep-dive research element, the issues and solution element, and the dissertation proposition element. The deep-dive research element was the extensive research for the study into knowledge management, storytelling, and other various methods for collection of tacit knowledge. The issues and solution element consisted of issues about tacit knowledge that were identified from the deep-dive research element, i.e. general arguments constructed about knowledge management which were backed by data from research into knowledge management systems and storytelling. Theoretical solutions to the issues regarding the capture of tacit knowledge were then constructed which included the storytelling-based approach and a KMS framework for the collection of tacit knowledge. Lastly was the dissertation proposition element which consisted of a thorough analysis of the survey data against each of the dissertation propositions. There were three propositions. Proposition 1 was sharing of knowledge and the storytelling-based approach. Proposition 2 was about the framework, the scenarios, guiding questions, and Communities of Practice (CoP), and Proposition 3 was about participant knowledge and interaction with forums. Each proposition was evaluated independently.

Software Testing Using Cutting-Edge Technologies With Supporting Knowledge Managment: A Survey

“…Thus, Effective KM is necessary for organizations to attain maximum organizational excellence [55,56]. Organizations will need a lot of work and effort to implement KM [57,58].…”

“…Software testing with knowledge management 24 27 [12], [13], [14], [15], [16], [17], [43], [51], [52], [53], [54], [55], [56], [57], [58], [59], [60], [61], [62], [63], [64], [65], [70], [72] C3 IoT and Cloud infrastructure 9 10…”

Implementasi Knowledge Management System Pada Cerita Rakyat Indonesia

“…Dalam knowledge management pula terdapat tiga langkah dasar proses pengetahuan, terdiri dari Knowledge Acquisition (KA), Knowledge Sharing (KS), dan Knowledge Utilization (KU) [9]. KMS merujuk pada segala hal terkait sistem IT yang dapat menyimpan, menerima pengetahuan, memperbaiki kolaborasi, memudahkan pencarian suatu pengetahuan, menangkap, menggunakan suatu pengetahuan atau dalam hal lain memperbaiki proses dari knowledge management [10]. Di tengah perkembangan website saat ini, teknologi Web 2.0 membuat memudahkan dalam sharing knowledge, memudahkan penyampaian knowledge, dan menggabungkan segala pengetahuan yang ada dari setiap orang [6].…”

The Designer’s Contribution to the 3D Knit Ecosystem

“…Storytelling has also been used successfully as a method to elicit tacit knowledge from retiring individuals who are considered "subject matter experts" (Whyte & Classen, 2012; see also Shaw, 2018;Wijetunge, 2012) as well as groups, through collaborative storytelling (Perret et al, 2004). Klein (2008) Gaining hands-on experience with knit technology and design processes helped me apply a knowledge level approach to the research, which aligns with Eckert's (1998, 1999) knowledge level ethnography methodology.…”