A learning-oriented decision-making process for real estate brokerage service evaluation

Ferreira, Fernando; Spahr, Ronald W.; Sunderman, Mark A.; Banaitis, Audrius; Ferreira, João

doi:10.1007/s11628-016-0315-4

Cited by 13 publications

(16 citation statements)

References 47 publications

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“…It is worth noting that, due to the constructivist and process-oriented nature of our framework, when correctly adjusted, the procedures followed can work well with any other expert panel (cf. Belton & Stewart, 2002;Ferreira et al, 2017c). Two group meetings, with an average duration of four hours each were carried out, guided by two experienced facilitators, who coordinated the negotiation process between the panel members.…”

Section: Application and Resultsmentioning

confidence: 99%

“…Although subjective in nature, such maps can be of great use in organizing and structuring complex decision problems, enabling different perspectives to be considered and harmonized based on discussion and exchange of experiences among decision makers (for developments, see Belton & Stewart, 2002;Eden, 2004;Eden & Ackermann, 2004;Montibeller et al, 2008 andF. Ferreira, Spahr, Sunderman, Banaitis, &J.…”

Section: Gbadegesin and Oletubo (2013)mentioning

confidence: 99%

“…Examples of radar charts and Alpha 5. These analyses were particularly important to promote additional discussion among the participants, allowing for the practical validation of the framework (for technical details on this type of analyses, see Bohanec et al, 2013;Ferreira et al, 2017c).…”

Section: Classifying Tenants: Framework Application and Validationmentioning

confidence: 99%

See 2 more Smart Citations

Classification and Selection of Tenants in Residential Real Estate: A Constructivist Approach

Fonseca

Ferreira

Fang

et al. 2018

International Journal of Strategic Property Management

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Abstract.Choosing a tenant is a key issue in the housing rental market. Knowing, a priori, whether a tenant will pay the rent on time, be able to hold a good relationship with the neighbors or take care of the property (i.e. whether s/he will be a "good" tenant) is not a simple endeavor. It is crucial, however, as it can help save time, money and conflicts that can end up in court. This study aims to address this issue, through the integrated use of cognitive maps and the Decision EXpert (DEX) technique. Grounded on a constructivist logic, the study brought together a panel of experts with experience and knowledge in the residential rental market, in order to identify and articulate the criteria to be taken into account in the classification and selection of tenants. The results achieved show that the integration of these two methodologies (i.e. cognitive maps and DEX) can help increase our understanding of the decision problem at hand, and lead to more informed and potentially better tenant choices. Advantages and limitations of the framework are also discussed.

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Section: Application and Resultsmentioning

confidence: 99%

Section: Gbadegesin and Oletubo (2013)mentioning

confidence: 99%

See 1 more Smart Citation

Classification and Selection of Tenants in Residential Real Estate: A Constructivist Approach

Fonseca

Ferreira

Fang

et al. 2018

International Journal of Strategic Property Management

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“…Multi Criteria Decision Making (MCDM) methods have the inherent capability and potential to support the subjective evaluation of performance criteria and to make the best decisions even from the most conflicting criteria (Gudienė et al 2014;Mortazavi Ravari et al 2016;Kumar et al 2017;Keshavarz Ghorabaee et al 2018). In the real estate business, MCDM methods are employed in a variety of areas including risk investment (Bispinck 2012;Baležentis et al 2012;Padhi et al 2015;Faraji Sabokbar et al 2016), real estate brokerage service evaluation (Ferreira et al 2017), housing attributes (Thériault et al 2003;Pourahmad et al 2015), quality of life (Sabokbar et al 2016;Kaklauskas et al 2018), security, investor behaviour analysis (Bispinck 2012) and location (Haddad et al 2011). However, there is no literature available on the assessment of innovation capabilities of real estate firms using MCDM Kimberly and Evanisko (1981), Grant (1996), Lev and Zarowin (1999), Young et al (2001), Davidsson and Honig (2003), Smith et al (2005), Wong and He (2005), Freel (2006), Vivares et al (2016) Human capital and innovativeness capability Research and development cooperation capability Lev and Zarowin (1999), Young et al (2001), Davidsson and Honig (2003), Smith et al (2005), Wong and He (2005), Freel (2006), Tan and Nasurdin (2011), Vaccaro et al (2012), Lusch and Nambisan (2015),…”

Section: Applications Of Multi Criteria Decision Making Methods In Thmentioning

confidence: 99%

Evaluating Innovation Capabilities of Real Estate Firms: A Combined Fuzzy Delphi and Dematel Approach

Kaviani

Hafezalkotob

Zavadskas

2017

International Journal of Strategic Property Management

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Due to strong competition, numerous technology advancements and the monetary policy of the government, the survival of Indian real estate firms now depends on their capacity to measure their existing innovation capabilities, rebuild them and adopt new ones. The aim of this study is to evaluate the technology and human resources innovation capabilities of Indian real estate firms by applying fuzzy Delphi and DEMATEL techniques. After identifying the innovation capabilities through an extensive literature review, a questionnaire is designed based on fuzzy linguistic scales to manage any vagueness of information received. Data has been collected from experts in the field, with capabilities then finalized by using a fuzzy Delphi method. To establish cause-effect relationships among capabilities, a DEMATEL method is applied to the data collected from a second questionnaire. Analysis of the data divides capabilities into two groups i.e. cause and effect. The results show that innovation management, robustness of product and process design capability, strategic planning and knowledge resources fall in the cause group; these are critical findings given the effect on the other capabilities. The study outcomes can help real estate firms to enhance their capabilities with the proposed model providing guidelines and direction in this regard.

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“…Quality has become such a buzzword for the improvement of any business for a long time and therefore, one of the most frequently researched topics (Womack et al 2008;Forsythe 2015;Ferreira et al 2017;Osei-Kyei et al 2017). From the service industry perspective, receiving more attention (quality of service) increases customers' satisfaction, subsequently strengthening bonds (loyalty) between them and a company (Nadiri, Gunay 2013), which may lead to them recommending that company to others (Wu, Liang 2009), which ultimately will reflect on profitability.…”

Section: Literature Reviewmentioning

confidence: 99%

The construction client satisfaction model: a PLS-SEM approach

Durdyev

Ihtiyar

Banaitis

et al. 2018

Journal of Civil Engineering and Management

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Abstract. The satisfaction of the client is of utmost importance in procuring future projects; however, anecdotally client satisfaction (CS) is not adequately considered in many developing countries. Factors associated with the influence of service quality (SQ) on construction client satisfaction and how it affects their behavioural intentions in Cambodia are investigated. A theoretical structural model was developed to investigate the influence of five SQ factors on CS and their links to the future behavioural intentions of the client. A partial least square approach of the structural equation modelling technique (PLS-SEM) was employed to analyse data collected from a questionnaire survey of 227 participants comprising the clients of small and medium size projects. The structural model adapts 22 attributes across five SQ factors, namely: reliability; responsiveness; assurance; empathy, and tangible factors. PLS-SEM outcomes confirmed that the future behavioural intentions of the client are influenced by their satisfaction over the service excellence provided by construction companies. Moreover, treating every client individually and demonstrating an approachable attitude towards their needs will increase their satisfaction with the experience they had with a contractor. Findings and recommendations of the study may be useful to construction companies who are seeking ways to improve CS in developing countries.

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A learning-oriented decision-making process for real estate brokerage service evaluation

Cited by 13 publications

References 47 publications

Classification and Selection of Tenants in Residential Real Estate: A Constructivist Approach

Classification and Selection of Tenants in Residential Real Estate: A Constructivist Approach

Evaluating Innovation Capabilities of Real Estate Firms: A Combined Fuzzy Delphi and Dematel Approach

The construction client satisfaction model: a PLS-SEM approach

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